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Work with prospects and customers to understand technical needs, deliver tailored demos, proofs-of-concept, and solution architectures for Akuity's GitOps platform. Collaborate with Sales, Product, and Engineering to scope implementations, collect requirements, and act as a trusted technical advisor throughout the buying lifecycle.

Provide technical support to open-source and enterprise customers across channels; troubleshoot Kubernetes and Argo issues; escalate to engineering; improve documentation, support playbooks, and scalable processes; develop deep expertise in GitOps and Akuity’s offerings.

Sell Akuity's GitOps platform across EMEA by generating net-new and expansion pipeline, running outbound campaigns, qualifying opportunities using MEDDPICC, mapping technical needs to business outcomes, partnering with Customer Success and engineering, and managing pipeline in HubSpot.

Provide multi-channel technical support for Argo and Akuity customers, troubleshoot Kubernetes and GitOps/CI-CD issues, escalate to engineering, improve documentation, and help build scalable support processes and playbooks.

Work with prospects and customers to understand technical needs, deliver tailored demos and proofs-of-concept, scope implementations, and act as a trusted technical advisor collaborating closely with Sales, Product, and Engineering.

Lead platform reliability for a multi-region SaaS Kubernetes platform: define SLOs/SLAs, build observability, run incident response and on-call, drive reliability improvements, partner with engineering to bake reliability into features.

Drive net-new and expansion enterprise SaaS sales across EMEA for Akuity's GitOps platform. Build territory plans, generate pipeline via outbound, qualify using MEDDPICC, map technical needs to business outcomes, run consultative sales cycles (3-6 months), manage opportunities in HubSpot, engage customers and engineering for adoption and feature feedback, and attend periodic customer events.

As a Solutions Architect, you will bridge pre-sales, customer success, and technical support, helping customers with the Akuity Platform and contributing to open-source projects like Argo CD. You'll drive technical discovery, deliver presentations, troubleshoot complex issues, and develop tools to enhance customer experience.

The Senior Backend Engineer will develop and enhance Akuity's SaaS platform using Go, focusing on scalability and developer experience. Responsibilities include building tools, mentoring, and collaborating on product development.

Manage a portfolio of strategic accounts through onboarding, adoption, and renewal. Serve as trusted advisor, run executive reviews, drive time-to-value, enable customer advocacy, align cross-functional teams, and support upsell/expansion.