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Build and own backend features and scalable data pipelines end-to-end. Design distributed systems, APIs, and data access patterns for analytics and search. Ensure reliability, performance, testing, and operational readiness. Collaborate with PMs and engineers, apply experimentation and AI-assisted workflows, and document systems and best practices.

Build and maintain backend features, distributed systems, APIs, and scalable data pipelines. Ensure data reliability, performance, testing, observability, and operational readiness. Collaborate with product and engineering, apply AI-assisted workflows responsibly, and evolve architecture, documentation, and engineering best practices.

Lead onboarding, adoption, and strategic account management for APAC enterprise clients using Traackr. Create tailored training and workshops, monitor usage and success metrics, identify risk and growth opportunities, and partner with sales and CSM teams to drive influencer program outcomes.

The Senior Customer Success Manager will optimize client implementation and adoption of Traackr, ensuring successful influencer program management and delivering excellent experiences through tailored onboarding and proactive management.