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Own content strategy and execution across blogs, guides, landing pages, comparison pages, and related formats. Research complex compliance, security, risk, and automation topics; collaborate with subject-matter experts and marketing teams; and produce accurate, compelling content that supports organic discovery, buyer education, category credibility, and sales outcomes. The role requires strong writing, editing, research, SEO knowledge, editorial judgment, and thoughtful use of AI.

Own Sprinto’s organic growth strategy and revenue outcomes across SEO, AI discovery, website conversion, and non-paid channels. Responsibilities include increasing qualified pipeline, improving visibility across search engines, AI platforms, review sites, and communities, managing analytics and attribution, running growth experiments, optimizing conversion paths, building scalable systems, and partnering with content, BDR, and sales teams. The role also involves hiring and coaching a small team while remaining hands-on with analysis and execution.

Own customer audit journeys from gap assessment and readiness through external audit fieldwork, remediation, findings resolution, and closure. Assess security controls, cloud environments, policies, and evidence; develop risk-based remediation plans; coordinate customers and independent auditors; track requests and risks; and support SOC 2 and ISO 27001 audits. Improve scalable audit playbooks and workflows while collaborating across technical and executive stakeholders.

Investigate and resolve customer issues involving integrations, APIs, configurations, browser behavior, logs, and cloud environments. Reproduce problems, test hypotheses, communicate clearly with technical and non-technical customers, and coordinate precise escalations with Product and Engineering. Improve documentation and troubleshooting processes while developing expertise in security frameworks, compliance, and SaaS systems.

Own delivery and maturity of GRC engagements across ISO 27001, SOC 2, GDPR, and related frameworks. Manage concurrent client programs, audits, gap assessments, control mapping, policies, and audit readiness. Build reusable compliance playbooks, AI-assisted workflows, QA standards, and framework libraries. Support pricing, packaging, utilization, margins, forecasting, sales enablement, renewals, and client workshops while controlling scope and delivery risk.

Support AI infrastructure development, including model training and evaluation pipelines, centralized AI services, document parsing, search tools, and LLM integrations. Assist with system performance evaluation, optimization, developer tools, and data pipelines while collaborating with engineering, data science, and product teams.

Manage a US customer portfolio, build relationships, drive product adoption, quantify ROI, and connect Sprinto's compliance platform to business outcomes. Lead QBRs, renewals, expansions, advocacy initiatives, and customer communications while articulating value to technical and executive stakeholders. Track retention and expansion outcomes, use AI tools to improve productivity, and mentor new team members.

Guide customers through technical setup, integrations, go-live, and their first audit milestone. Translate customer goals into milestones, coordinate stakeholders, activate platform controls, identify risks, resolve blockers with internal teams, and improve onboarding processes. The role requires clear communication, project organization, technical learning ability, and familiarity with cloud systems, SaaS integrations, APIs, and security frameworks.

The Program Manager will enhance Sprinto's customer journey by managing deployment projects, leading cross-functional initiatives, and improving customer lifecycle processes through data-driven insights and stakeholder management.

Own Customer Success and Partnership operations by instrumenting HubSpot workflows, maintaining CRM hygiene, documenting processes, defining SaaS metrics, building recurring reports, managing partner pipeline reporting, and supporting GTM data requests including variable pay calculations. The role converts customer experience and partnership data into reliable insights while improving operational scalability across remote teams.