Analyzing and optimizing product performance, driving data-informed decisions, and contributing to the development of enterprise-grade software tailored for independent contractors and their businesses. Coordinating with departments for smooth product releases and managing customer feedback channels.

As an Operations Analyst in Payments, you will manage payment escalations and operational processes by collaborating with engineering, product, and finance teams. Your responsibilities include resolving discrepancies in payments, optimizing workflows, analyzing data for improvements, and creating documentation to enhance efficiency.

As an Operations Analyst, Compliance & Fraud at Wingspan, you will manage compliance and fraud operations by handling escalations, automating processes, and improving operational efficiency. Responsibilities include overseeing manual tasks, creating new processes, managing KYC onboarding and compliance, and analyzing data for improvement. The role requires 2-3 years of experience in KYC compliance and transaction monitoring in FinTech or financial institutions.