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Own the customer success strategy for Sirona’s radiology software customers, including retention, adoption, expansion, onboarding partnership, executive relationships, health scoring, renewals, and customer advocacy. Build scalable processes, tooling, metrics, and a hiring plan for the future Customer Success organization while representing customer needs across Product, Sales, Implementation, and Support.

Provide overnight application support for radiology customers by monitoring client sites, troubleshooting software and network issues, documenting incidents, meeting SLAs, escalating unresolved problems, and collaborating with engineering and product teams. Support clinician onboarding, maintain knowledge-base materials and runbooks, and follow security and alerting procedures to protect client data and operational integrity.

Identify and qualify healthcare prospects for Sirona Medical's radiology platform, set meetings for sales executives, manage CRM records, conduct market research, collaborate with sales and marketing, and meet monthly lead/meeting targets.

Design, execute, and document test plans for web and API applications. Perform functional, regression, and exploratory testing. Build and maintain automation frameworks, run and analyze automated tests, identify defects, validate fixes, and integrate tests into CI/CD. Collaborate with product and engineering on requirements and quality risks.