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Handle inbound member chat and email support, prioritize and manage multiple queues, develop and maintain processes, resolve unique member issues, de-escalate and follow up on open cases, and communicate complex financial topics clearly in writing.

As an Operations Associate, you'll provide member support through calls, manage workflows, and improve service processes for Rocket Money's financial services.

Build and operate end-to-end premium purchasing and subscription systems (Stripe, Apple/Google IAP, payments). Own projects from design through rollout and reliability, instrument observability, debug production, define metrics, mentor engineers, and drive technical direction and standards.

The Creative Project Manager at Rocket Money oversees project production, enhances workflows, supports cross-functional collaboration, and manages digital ad creative from concept to delivery.

The role involves building and operating core services for authentication and data privacy, owning projects end-to-end, and enhancing system reliability.

Lead design and development of full‑stack banking and investment systems using TypeScript, React, Node and GraphQL. Collaborate with cross‑functional teams, architect scalable solutions, own the product lifecycle, ensure observability and performance, troubleshoot vendor integrations, and mentor teammates to deliver reliable financial products.

Build and maintain high-scale account linking integrations across mobile and backend. Own end-to-end features, ensure reliable data ingestion and accuracy, use observability and async workflows, collaborate with product and design, and steward data security and privacy.