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Manage the day-to-day operations with third-party suppliers to ensure exceptional customer service delivery. Collaborate with internal teams to improve performance and efficiency while focusing on supplier relationships and governance.

Own day-to-day delivery of people governance and accountability frameworks (SMCR, IAF/SEAR), translate regulatory requirements into practical processes, drive continuous improvement, coordinate cross-functional stakeholders, support audits and regulatory engagement, and use data to identify risks and prioritise improvements.

Lead strategy to identify, secure and scale strategic B2B and B2C partnerships that enhance Monzo’s core banking products. Negotiate commercial contracts, track performance with data-driven insights, work cross-functionally to implement and optimise partnerships, and manage relationships end-to-end to drive customer and commercial impact.

Lead a team of Credit Analysts to build and evolve Monzo's Credit Platform, including NPV modelling infrastructure and decisioning capabilities. Define platform roadmap, partner with Product, Engineering, Data and ML teams, and drive scalable credit strategies across products and markets.

Lead portfolio management for a growing unsecured lending product (Flex), building forecasting and monitoring frameworks, risk-based pricing, lifecycle engagement and loss-mitigation strategies. Manage and grow a team of credit analysts, collaborate across product squads, and partner with Legal, Compliance and 2nd Line Risk to scale the portfolio safely while driving commercial outcomes.

Manage and oversee Fraud and Financial Crime operations and outsourced partners, monitor metrics, drive remediation with product and tech teams, support assurance and audit activities, liaise with MLRO and 2LOD, and enable automation and vendor performance to mitigate fraud across products.

Own Payments Product Operations for Spain and support European expansion: select and manage partners, run payment scheme implementations, build scalable back-office processes, collaborate with engineering and product, manage performance and SLAs, and drive continuous improvement post-launch.

The Team Manager for Financial Crime will lead a group of Financial Crime Investigators, focusing on anti-money laundering tasks and team development while ensuring high performance and continuous improvement.

Lead ML strategy and delivery for Workforce Management: forecasting, routing, assignment, escalation and time-to-completion prediction. Build, ship and maintain production ML systems, coach and grow a team of ML scientists, work cross-functionally to turn operational problems into pragmatic ML solutions, and improve customer and operational outcomes.

The Staff Product Designer will lead design projects, set long-term design vision, mentor designers, and collaborate across teams to enhance customer experiences at Monzo.