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Lead product strategy and roadmap for Finance Infrastructure within the Payments Platform. Partner with Engineering, Finance, Payments, Product, and Operations leaders to translate complex financial, accounting, operational, and regulatory needs into scalable systems. Prioritize competing demands, improve product discipline, and build infrastructure supporting ledgers, reconciliation, reporting, controls, multiple products, entities, currencies, countries, and regulatory environments.

Supports and optimizes Anaplan financial planning models by managing change requests, assisting with model building, testing enhancements, maintaining data integrity, managing access, monitoring performance, and troubleshooting issues. Provides user training and documentation for FP&A and finance business partner teams, while collaborating with architects, model builders, and finance stakeholders. Uses AI tools to improve processes and problem-solving.

Lead a team of Credit Analysts to build and evolve Monzo's Credit Platform, including NPV modelling infrastructure and decisioning capabilities. Define platform roadmap, partner with Product, Engineering, Data and ML teams, and drive scalable credit strategies across products and markets.

Lead ML strategy and delivery for Workforce Management: forecasting, routing, assignment, escalation and time-to-completion prediction. Build, ship and maintain production ML systems, coach and grow a team of ML scientists, work cross-functionally to turn operational problems into pragmatic ML solutions, and improve customer and operational outcomes.

Lead portfolio management for a growing unsecured lending product (Flex), building forecasting and monitoring frameworks, risk-based pricing, lifecycle engagement and loss-mitigation strategies. Manage and grow a team of credit analysts, collaborate across product squads, and partner with Legal, Compliance and 2nd Line Risk to scale the portfolio safely while driving commercial outcomes.

Own Payments Product Operations for Spain and support European expansion: select and manage partners, run payment scheme implementations, build scalable back-office processes, collaborate with engineering and product, manage performance and SLAs, and drive continuous improvement post-launch.

The Staff Product Designer will lead design projects, set long-term design vision, mentor designers, and collaborate across teams to enhance customer experiences at Monzo.

Leads the Payments data strategy and partners with Product, Engineering, and Design to shape payment products, commercial optimization, customer growth, metrics, architecture, and operating models. Builds and scales a high-performing, full-stack data organization spanning data science, analytics engineering, machine learning engineering, and analytics. Serves as a trusted Payments Leadership partner, translating technical, product, and commercial perspectives into high-impact decisions.

Establish and scale CRM across EU markets, building lifecycle communication frameworks, always-on campaigns, segmentation, automation, and scalable processes. Execute and optimize email, push, and in-app journeys using experimentation and data insights. Partner with product, data, engineering, legal, compliance, and marketing teams to ensure campaigns are relevant, accurate, compliant, and commercially aligned. Serve as the EU CRM subject matter expert and oversee campaign quality assurance.

Supports the Chief Product Officer and Product Leadership Team by driving strategic projects, product roadmap and organizational planning, performance reporting, business reviews, cross-functional prioritization, team engagement, and executive communications. The role helps resolve complex dependencies, prepares the CPO for senior stakeholder interactions, and may represent the CPO in key forums.