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Build and maintain Ashby’s platform and reliability systems: scale cloud infrastructure, implement IaC, observability, SLOs/SLIs, canary rollouts and feature flags, secure customer data, enable event-driven/data-warehouse work, optimize SQL/DSL performance, and own projects end-to-end while participating in on-call rotations.

Lead end-to-end implementations for mid-market and smaller enterprise customers, managing 12-15 simultaneous 4–8 week projects. Define scope, align stakeholders, develop and execute plans, advise on best practices, drive change management, and collaborate cross-functionally to ensure rapid time-to-value and strong customer adoption.

Provide day-shift APAC product support for Ashby customers: own complex SaaS tickets end-to-end, troubleshoot integrations, reproduce issues, guide customers on workflows, escalate appropriately, and contribute to projects that improve support processes and automation.

Manage a ~60-account mid-market book to drive adoption, retention, and expansion of Ashby. Deliver product trainings, strategic guidance, and partnership reviews; become a product and domain expert; collaborate cross-functionally to advocate for customers and improve workflows, integrations, and long-term value realization.

Own large product areas end-to-end: research, write product specs and wireframes, design and implement full‑stack features, build reusable abstractions, collaborate with product/design/infra, and ship high-quality software at startup scale.

Own the full sales cycle to acquire new mid-market (100–1,000 employees) customers across UKI/EMEA. Source pipeline (>50% self-sourced), qualify, demo, negotiate, and close $50k+ ACV platform deals. Manage multiple concurrent opportunities, engage stakeholders to build consensus, and travel (~25%) for customer meetings and events.

Build and maintain Ashby's platform and SRE tooling: scale infrastructure, implement IaC, improve reliability (SLOs/SLIs), enable safe deployments (canaries, feature flags), enforce security/privacy guardrails, and support event-driven architecture and data warehousing while partnering with product and engineering teams.

Lead pre-sales scoping and design for enterprise implementations, create and negotiate Statements of Work, ensure smooth Sales-to-Professional Services handoffs, participate in early lifecycle kickoff, refine PS go-to-market motions, and partner with Sales and Solutions Engineering to increase win rates and accelerate time-to-value for enterprise customers.

Own and ship end-to-end product features across the stack. Research, write specs, design wireframes, build implementations, collaborate with PMs and designers, and create reusable building blocks and abstractions.

Lead strategy and tactical operations for Customer Success by designing processes, reporting, and tooling to improve customer health, retention, and revenue. Partner cross-functionally to support planning, capacity modeling, onboarding, lifecycle mapping, and change management. Deliver analysis of NRR/GRR, churn, adoption, and health scores to inform CS strategy and operational improvements.