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Own technical configuration for assigned SaaS customer implementations, partnering with implementation specialists to confirm requirements, configure platform functionality, execute testing, document decisions, and support go-live. Advise customers on best practices, manage change, communicate progress and risks, solve configuration challenges, and collaborate with Customer Success, Sales, Product, Engineering, and Operations.

Provide technical troubleshooting for customer issues, focusing on API integrations, data flow, and automation via scripting. Collaborate with engineering to escalate and resolve bugs, identify patterns to drive product improvements, maintain support documentation, and enable the Support team through knowledge sharing and process improvements.

Own post-launch optimization of automated outbound campaigns across email and LinkedIn. Responsibilities include refreshing sequences, optimizing copy and AI prompts, analyzing performance, conducting experiments, improving conversion, integrating content and sales learnings, and coordinating physical program touches. The role requires hands-on cold outbound experience, fluency with sequencing tools and campaign data, strong copy judgment, and an AI-enabled, experimentation-focused approach.

Lead Ashby’s Support Operations organization across Systems, Workforce Management, Quality, and Training. Establish operating standards, integrate functions, manage and develop functional leaders, improve efficiency and quality through data, and represent Support Operations cross-functionally. The role requires strategic systems thinking, operational leadership, coaching, process design, and customer-focused collaboration with Support, Engineering, Product, People Ops, and Knowledge Management.

Provide technical customer support for Ashby by diagnosing integration and API issues, troubleshooting via logs and scripting, collaborating with engineering on escalations, creating documentation, and driving product improvements from customer feedback.

Manage a ~60-account mid-market book to drive adoption, retention, and expansion of Ashby. Deliver product trainings, strategic guidance, and partnership reviews; become a product and domain expert; collaborate cross-functionally to advocate for customers and improve workflows, integrations, and long-term value realization.

Partner with Ashby’s largest enterprise customers to drive adoption, health, and long-term value. Own ~20 strategic accounts (> $2M ARR), configure product solutions, deliver trainings, build multi-threaded relationships, use data to spot risks, and collaborate cross-functionally to improve customer outcomes and scale playbooks.

Manage and grow Ashby’s data analytics team while remaining hands-on with analytical work. The role includes hiring and coaching analysts, improving data practices, prioritizing requests, developing specialization, maintaining analytical quality, and guiding responsible AI adoption. The manager will work across raw and modeled data, dbt models, metric definitions, dashboards, and internal data products, partnering closely with business teams in a remote, high-growth B2B SaaS environment.

Provide recruiting operations consulting to EMEA customers through complimentary and paid engagements. Scope and deliver consulting projects, interpret recruiting analytics, optimize processes, build reports, create educational content, enable CSMs, and translate customer insights into product feedback. Support customers across strategic, mid-market, and startup segments while facilitating stakeholder alignment and measurable recruiting outcomes.

Provides day-to-day People Operations support, including maintaining employee data and files, onboarding, benefits administration, performance management, international employee support, process documentation, workflow improvement, confidential information handling, and coordination of culture events. The role requires strong attention to detail, problem-solving, communication, organization, and familiarity with HRIS platforms such as Gusto, Remote, or Deel.