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As a Technical Support Associate, you'll provide first-line technical support, investigate issues, document solutions, and assist enterprise customers while developing your technical skills.

Own the content lifecycle and governance for enterprise video deployments. Engage with customers to translate their needs into product direction and strategies. Ensure compliance and effective workflow between content creators and IT admins while driving towards commercial success through clear metrics and continuous product improvements.

Partner with Solutions & Services to run RevOps for pilots, templates, and custom video delivery. Own reporting, tracking frameworks, automation (Zapier/Workato), Salesforce and Planhat administration, capacity planning, dashboards, and cross-team data alignment to improve delivery, conversion, and operational scalability.

As an Enterprise Customer Success Manager at Synthesia, you will build client relationships, drive user satisfaction, and coordinate onboarding processes, ensuring value from the platform.

Build and operate ML platform systems for training, evaluation, deployment, and serving of generative models. Improve reliability, scalability, performance, observability, and automation for GPU and cloud workloads. Develop internal tooling and agent-friendly workflows, collaborate with researchers and product engineers, and drive platform architecture and operational improvements.

Lead and scale the Mid-Market sales team, drive new business acquisition, establish pipeline generation practices, and foster cross-functional partnerships for expansion success.

As a Webflow Developer / Front-End Engineer, you will build and maintain Webflow pages, implement custom front-end features, support SEO tools, and collaborate with various teams to enhance the marketing website's performance.

The Services Manager will oversee onboarding and pilot projects, ensuring client integration and satisfaction while collaborating with internal teams to enhance service delivery.

The Technical Support Associate provides first-line technical support to enterprise customers, resolving issues via live chat and escalating complex cases as necessary, while documenting solutions and maintaining communication with customers.

The role involves generating leads through inbound and outbound activities, educating prospects, and facilitating meetings as a Sales Development Representative at Synthesia.