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Serve as the technical, strategic, and operational partner for customer API integrations: scope and deliver implementations, advise on UX/API design, manage cross-functional roadmaps, and influence product and commercial strategy to ensure successful launches.

Own end-to-end customer support and implementation lifecycle: lead deployments from kickoff to healthy performance, analyze activation data, translate field insights into product improvements, build scalable runbooks and workflows, and use AI to automate and accelerate operational work while coordinating cross-functional teams.

Own commercial success for a portfolio of enterprise Gigs for Work accounts: drive NRR/ARR growth, manage renewals and expansions, track adoption and account health, maintain executive and operational relationships, surface product feedback and shape product roadmap, and run strategic business reviews.

The Customer Operations role focuses on ensuring seamless support operations for enterprise customers during onboarding, collaborating with various teams, creating training materials, and improving support processes.

Lead technical and commercial aspects of customer relationships from pre-sales discovery through implementation and go-live. Scope integrations, design API-based solutions and consumer journeys, run multiple high-stakes projects, shape product requirements, and build repeatable playbooks to drive adoption and commercial success for B2B2C customers.

Lead Growth operations by owning planning, reporting, playbooks, and data infrastructure. Drive AI/tooling adoption, run cross-functional cadence, execute strategic expansion projects, and unblock multi-market growth execution.

Lead end-to-end analytics work: define core metrics, build reliable data models and pipelines, deliver dashboards and insights, and partner cross-functionally to drive product and business decisions. Mentor stakeholders, document data, and help scale analytics capabilities on an event-driven platform.

Partner with the Connectivity team to model and negotiate carrier contracts, own connectivity cost forecasting and commitments, validate gross margin with data, analyze usage economics, and provide cost-driven pricing support across US and European markets.

Build and operate the data platform and pipelines to produce trustworthy datasets for billing, reporting, and product decisions. Integrate data across systems, own warehouse data models, implement observability and quality checks, collaborate with stakeholders, and take projects from scoping to production while maintaining infrastructure.

Lead strategy and operations for Gigs' Global Roaming product: productize the vertical, manage provider relationships and commercial performance, own dashboards and market insights, drive quality and testing, and resolve partner/customer escalations while partnering with Product, Engineering, Finance, and Partnerships.