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Leads Rillet’s partner implementation ecosystem, including partner relationships, implementation quality, training and certification, escalations, operating rhythms, and scalable playbooks. Hires and develops Partner Implementation Managers, oversees partner performance and delivery health, reports program metrics, and collaborates cross-functionally to improve documentation, tooling, training, and product feedback. The role builds a scalable operating model for accounting and consulting firms implementing Rillet.

Embed with strategic customers to map and automate month-end close processes, including reconciliations, revenue, accruals, reporting, and bank coding. Build accounting agents with controls, review steps, and audit trails; measure efficiency and accuracy gains. Identify recurring customer needs, create product briefs, develop features with engineering teams, and establish reusable agent playbooks for automated accounting.

Own the sales-to-implementation handoff, standardize processes, build demo environments, support sales conversations, gather requirements, scope solutions, and manage RFPs. The role serves as a technical product expert connecting customer business needs with Rillet’s accounting and financial software capabilities while driving continuous improvements across sales and implementation.

Brand Designer responsible for creating campaign, performance, event, sales, website, and marketing assets across digital and print channels. The role extends and maintains Rillet’s visual identity, builds reusable templates, organizes brand assets, and enables go-to-market teams to self-serve. Success requires strong Figma skills, portfolio breadth, organization, fast execution, and effective collaboration across marketing, sales, events, and product marketing.

Own strategic relationships and outcomes for mid-market and enterprise customers after sales and implementation. Drive adoption, retention, expansion, renewals, trainings, executive reviews, and success planning. Configure AI-powered workflows, translate customer needs into product solutions, triage issues with Engineering, provide feedback to Product, and become an expert in Rillet’s AI-native ERP platform.

Own and build Rillet’s product marketing function, including positioning, messaging, category narrative, product launches, go-to-market strategy, competitive insights, sales enablement, and executive partnership. The role drives adoption, pipeline, win rates, and revenue while building a high-performing team and scaling the function from scratch.

Resolve inbound customer support tickets across knowledge questions, bug triage, and data requests. Communicate clearly through asynchronous channels, escalate issues to Customer Success or Engineering, document resolutions and edge cases, categorize tickets, and identify recurring patterns for Product and Engineering. Follow support playbooks while helping shape an early-stage support function.

Own post-sale customer relationships and outcomes for accounting teams using Rillet’s AI-native ERP. Translate accounting challenges into automated workflows, configure solutions, lead platform training, improve close processes, drive adoption and expansion, and provide customer feedback to Product and Engineering. The role requires hands-on accounting experience, UK GAAP knowledge, ERP experience, and the ability to connect accounting requirements with scalable software solutions.

Supports Rillet’s go-to-market growth engine through prospecting workflows, account and list building, enrichment, ICP segmentation, lead scoring, reporting, sales enablement, market research, and automation. The role analyzes data, improves GTM processes, coordinates outreach initiatives, and identifies opportunities to make Growth and Sales workflows more efficient. It is designed for an analytical, resourceful early-career professional comfortable with ambiguity and fast-paced startup work.

Build and expand partnerships with Top 100 CPA and advisory firms. Own partner revenue outcomes, create business cases, structure commercial arrangements, develop partner management processes, represent Rillet at industry events, and translate partner feedback into product roadmap priorities. The role requires executive relationship-building, commercial judgment, cross-functional execution, and travel as needed.