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Manage enterprise SaaS customer accounts through renewals, upsells, adoption, and value realization. Serve as a trusted advisor and product expert, negotiate renewal contracts, identify customer needs, support demonstrations, and collaborate with Customer Success and internal teams to close opportunities. Help develop sales processes and best practices in a rapidly growing startup while selling to procurement, finance, and legal stakeholders.

Serves as the strategic HR partner for NAMER Sales, Marketing, and Customer teams. Advises leaders on organizational design, team structure, performance, leadership effectiveness, talent strategy, and employee relations. Leads GTM people initiatives, coaches managers, supports hiring strategy and leveling, and partners with People functions to execute talent programs. Requires strong GTM knowledge, sound judgment, and the ability to operate strategically and operationally in an ambiguous, high-growth technology environment.

Lead end-to-end onboarding and implementation for enterprise customers, configure the product to customer requirements, run trainings and Q&A, manage projects across multiple customers, delegate to solutions/technical consultants, collaborate with product and engineering, and continuously improve post-sales processes to accelerate time-to-value.

As a Commercial Account Executive, you'll drive sales through prospecting and closing deals in enterprise procurement, leveraging your product and market expertise to deliver value to clients.

Serve as the final technical escalation for Support, diagnose and reproduce complex issues across integrations and workflows, partner with Engineering and Product, improve escalation pathways and documentation, analyze logs/observability, and support enterprise customers with integrations, SSO, and ERP systems.

Lead technical enablement for the Solutions Engineering org: design onboarding and certification programs, run continuous learning and demo readiness, use Gong and performance data to identify gaps, partner cross-functionally with Product/PMM/RevOps, and measure enablement impact to accelerate deal velocity and improve win rates.

Lead strategic technical pursuits and build the Enterprise Architecture function: create reference architectures, integration plans with ERP systems, drive discovery with C-suite, translate requirements into product inputs, and enable sales and solution engineering for enterprise procurement integrations.

Lead the Core Infrastructure team, focusing on Kubernetes platform ownership, multi-region expansion, AI infrastructure development, and enhancing security and performance.

Own marketing-sourced leads across channels, nurture and qualify prospects, liaise between sales and marketing, become a product expert, run experiments to improve GTM processes, and educate stakeholders on Zip content and industry trends.

Join Zip's Core Infrastructure team to design, build, and operate global multi-region architectures. Own infrastructure components such as Kubernetes, AI infra, observability, deployment pipelines, and cost optimization. Collaborate with engineering teams to ensure scalable, reliable systems and support Zip's product roadmap.