Top Tech Jobs & Startup Jobs

Designs, administers, and supports enterprise unified communications platforms across the Americas. Responsibilities include managing Webex Calling and Contact Center, voice recording, trading turret systems, SIP trunking, telecom providers, E911 services, Microsoft Teams, Splunk monitoring, and call detail records. Leads incident response and vendor escalations, coordinates with stakeholders, supports compliance, maintains documentation, and performs planned maintenance during weekends or off-hours.

Designs, administers, and supports enterprise unified communications platforms, including Webex Calling, Webex Contact Center, voice recording, trading turret systems, SIP trunking, E911, and Microsoft Teams. Leads incident response, vendor escalations, telecom provider coordination, monitoring through Splunk, and Call Detail Record analysis. Partners with stakeholders to maintain reliable and compliant services, improves documentation, and supports weekend maintenance and critical engineering changes.

Supports the design, administration, monitoring, and operational health of enterprise Unified Communications platforms. Responsibilities include managing Webex Calling and Contact Center, voice recording, trading turret systems, SIP trunking, telecom providers, E911 services, Microsoft Teams, Splunk monitoring, and call detail records. Leads incident management and vendor escalations, coordinates with stakeholders, maintains compliance, improves documentation, and supports weekend maintenance and critical deployments.

Supports the design, administration, troubleshooting, and operational health of enterprise unified communications platforms. Responsibilities include managing Webex Calling and Contact Center, voice recording, trading turret systems, SIP trunking, telecom providers, E911 services, Microsoft Teams, Splunk monitoring, CDR analysis, incident management, and vendor escalations. The role also coordinates with stakeholders, improves documentation, and supports weekend maintenance and critical deployments.

Develops and maintains Python-Selenium automation frameworks for end-to-end testing of a cloud contact center platform. Responsibilities include writing automated tests, analyzing test and product logs, debugging processes, supporting web, backend, API, and microservices testing, improving automation tools, and collaborating with Development, DevOps, TechOps, and network teams. The role also reports testing progress, develops methodologies, and mentors team members.

Provide Level 3 production support for NICE CXone contact center environments across on-premises and cloud platforms. Monitor and resolve incidents, outages, and service requests; perform root cause analysis; support ACD, IVR, routing, agent desktop, digital channels, integrations, deployments, and production changes. Improve monitoring, observability, automation, and operational processes while collaborating with technical and business teams and maintaining troubleshooting documentation.

Support the Five9 Dialer product roadmap by gathering requirements, managing the backlog, writing user stories, coordinating Agile delivery and releases, supporting UAT, monitoring contact center metrics, troubleshooting platform issues, and improving dialing strategies, agent effectiveness, customer interactions, compliance, and operational outcomes.

Own and enhance the Five9 cloud contact center platform by translating business needs into product requirements, prioritizing backlogs, coordinating Agile delivery, supporting UAT and releases, monitoring operational metrics, and driving platform improvements. Partner with operations, technology, analytics, compliance, workforce management, vendors, and Five9 to improve dialing strategies, agent effectiveness, customer interactions, integrations, workflow automation, and regulatory alignment.

Develop and maintain Python-Selenium automation frameworks and end-to-end tests for cloud contact center software. Analyze test, product, and traffic logs; troubleshoot failures; improve automation tools and processes; coordinate with Development, DevOps, TechOps, and network teams; report testing progress; and mentor team members.

Develop scalable full-stack cloud applications using React.js, Java, Spring Boot, MongoDB, AWS, and Azure. Build REST APIs, optimize data models, maintain CI/CD pipelines, deploy and monitor applications, and apply DevOps, security, testing, and code-quality practices. Collaborate with cross-functional Agile teams and use Docker, Kubernetes, Infrastructure as Code, and AI coding assistants to improve delivery.