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Supports the design, administration, monitoring, and operational health of enterprise unified communications platforms across the Americas. Responsibilities include managing Webex Calling and Contact Center, voice recording, trading turret systems, SIP trunking, telecom providers, E911, Microsoft Teams, Splunk monitoring, CDR analysis, incident response, and vendor escalations. The role also coordinates stakeholders, maintains documentation, and supports weekend maintenance and critical deployments.

Supports the design, administration, monitoring, and operational health of enterprise unified communications platforms. Responsibilities include managing Webex Calling and Contact Center, voice recording, trading turret systems, SIP trunking, telecom providers, E911 services, Microsoft Teams, Splunk monitoring, and call detail records. The role leads incident response and vendor escalations, coordinates with stakeholders, maintains documentation, and supports weekend or off-hours maintenance. Requires extensive UC engineering experience and strong Cisco Webex expertise.

Supports the design, administration, troubleshooting, and operational health of enterprise unified communications platforms across the Americas. Responsibilities include managing Webex Calling and Contact Center, voice recording, trading turret systems, SIP trunking, telecom providers, E911 services, Microsoft Teams, Splunk monitoring, CDR analysis, incident management, vendor escalations, documentation, and planned maintenance. The role requires weekend and off-hours support as needed.

Supports the design, administration, troubleshooting, and operational health of enterprise unified communications platforms. Responsibilities include managing Webex Calling and Contact Center, voice recording, trading turret systems, SIP trunking, telecom providers, E911 services, Microsoft Teams, Splunk monitoring, and call detail records. The role leads incident management and vendor escalations, coordinates with stakeholders, improves documentation, and supports weekend maintenance and critical engineering changes.

Develop and maintain Python-Selenium automation frameworks, create end-to-end test scripts, analyze test and product logs, troubleshoot issues, and improve testing workflows. Collaborate with Development, DevOps, TechOps, and network teams to support software releases, report testing progress, and develop automation methodologies. The role also includes front-end, back-end, API, microservices, database, and cloud testing, as well as mentoring team members.

Supports the design, administration, monitoring, and operational health of enterprise unified communications platforms. Responsibilities include managing Cisco Webex Calling and Contact Center, voice recording, trading turret systems, SIP trunking, telecom providers, E911 services, Microsoft Teams, Splunk monitoring, and call detail records. The role leads incident management and vendor escalations, coordinates with stakeholders, maintains documentation, and supports weekend and off-hours maintenance. Requires extensive UC engineering experience and strong platform, networking, monitoring, and troubleshooting expertise.

Supports the design, administration, troubleshooting, and operational health of enterprise unified communications platforms. Responsibilities include managing Webex Calling and Contact Center, voice recording, trading turret systems, SIP trunking, telecom providers, E911 services, Microsoft Teams, Splunk monitoring, and call detail records. The role leads incident management and vendor escalations, coordinates with stakeholders, maintains documentation, and supports weekend or off-hours maintenance. It requires extensive UC engineering experience and strong Cisco, telecom, monitoring, and collaboration-platform knowledge.

Supports the design, administration, monitoring, and operational health of enterprise unified communications platforms. Responsibilities include managing Webex Calling and Contact Center, voice recording, trading turret systems, SIP trunking, telecom providers, E911 services, Microsoft Teams, Splunk monitoring, and call-detail records. The role leads incident response and vendor escalations, coordinates with stakeholders, maintains documentation, and supports weekend maintenance. Requires extensive UC engineering experience and strong Cisco Webex, monitoring, SIP, and telecom knowledge.

Develop and maintain Python-Selenium test automation for end-to-end software releases. Create test scripts, analyze framework and product logs, troubleshoot failures, support front-end, back-end, API, and microservices testing, and improve automation tools and processes. Collaborate with Development, DevOps, TechOps, and network teams while reporting progress and mentoring team members.

Supports the design, administration, monitoring, and operational health of enterprise unified communications platforms. Responsibilities include managing Webex Calling and Contact Center, voice recording, trading turret systems, SIP trunking, telecom providers, E911 services, Microsoft Teams, Splunk monitoring, and call detail records. Leads incident response and vendor escalations, coordinates with stakeholders, maintains documentation, and supports weekend maintenance and critical deployments.