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The Principal Genesys Cloud PS Consultant will design and implement contact center solutions, lead initiatives, analyze technical challenges, and serve as the key technical contact with expertise in Genesys technologies.

Lead the architecture and design of cloud-based contact center solutions using Genesys Cloud CX, collaborating with stakeholders and engineering teams to deliver integrated customer experience solutions.

Source passive and active candidates globally via LinkedIn, internet research, job boards and database mining. Build talent pipelines, maintain ATS (SmartRecruiters), track recruitment data, produce reports, and represent the company to candidates while collaborating with hiring teams.

Support and maintain AWS-based CCaaS contact center environments. Monitor and troubleshoot production issues using Splunk, CloudWatch, and observability tooling; build monitoring, dashboards, and automation; collaborate with developers, architects, and vendors to enforce logging and improve operational reliability.

Lead design and architecture of cloud CCaaS ecosystems, integrating contact center platforms with CRM, AI/analytics, WFM, and telephony. Create solution designs, estimates, and support sales with technical proposals while evaluating new CX innovations.

Lead the design and implementation of Genesys Cloud solutions, serving as the primary technical consultant for complex multi-channel customer experience platforms.

Test and improve backend automation for a cloud contact-center (CCaaS) platform. Maintain and extend test automation (Python), perform API and microservices testing, identify and troubleshoot defects, validate new features for stability and scalability, analyze logs and database behavior, and collaborate with engineering teams on quality improvements.

Lead the design and implementation of advanced customer experience platforms using Genesys Cloud. Manage complex contact center solutions and act as a key technical consultant for stakeholders.

The PAM Architect will lead the development of PAM architecture strategy, design solutions, implement tools, and ensure regulatory compliance for privileged access management.

Seeking a Genesys Cloud Architect to design and implement cloud contact center solutions, ensuring alignment with business objectives and leading engineering teams.