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The Principal Genesys Cloud PS Consultant will lead the design and implementation of multi-channel customer experience solutions, providing technical consultancy and managing Genesys Cloud environments for enterprise clients.

The Principal Genesys Cloud PS Consultant will design and implement contact center solutions, lead initiatives, analyze technical challenges, and serve as the key technical contact with expertise in Genesys technologies.

Lead the architecture and design of cloud-based contact center solutions using Genesys Cloud CX, collaborating with stakeholders and engineering teams to deliver integrated customer experience solutions.

Lead design and architecture of cloud CCaaS ecosystems, integrating contact center platforms with CRM, AI/analytics, WFM, and telephony. Create solution designs, estimates, and support sales with technical proposals while evaluating new CX innovations.

Lead the design and implementation of Genesys Cloud solutions, serving as the primary technical consultant for complex multi-channel customer experience platforms.

Lead the design and implementation of advanced customer experience platforms using Genesys Cloud. Manage complex contact center solutions and act as a key technical consultant for stakeholders.

The PAM Architect will lead the development of PAM architecture strategy, design solutions, implement tools, and ensure regulatory compliance for privileged access management.

Identify and engage IT candidates worldwide, maintain candidate data in SmartRecruiters, perform CV screening and cold outreach, conduct market research and reporting, expand recruitment databases, and collaborate with recruiters and hiring managers to support the hiring process.

Provide L3 production support for NICE CXone contact center environments: monitor platform health, resolve incidents/outages, perform RCA, support ACD/IVR/routing/agent desktop/digital channels, troubleshoot integrations/APIs/telephony/CRM, support deployments, create runbooks, and drive automation and operational improvements.

The Researcher will actively search for qualified candidates, perform CV screening and selection, conduct market analysis, and maintain internal databases as part of the recruitment process.