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Lead design and architecture of Genesys Cloud CX contact center solutions. Translate business needs into scalable, secure architectures; define technical roadmaps; integrate Genesys with CRM, WFM, analytics and third-party systems; ensure high availability, security, and performance; mentor engineering teams and drive adoption of best practices.

Design and lead Genesys Cloud CX contact center architectures, translate business requirements into scalable secure solutions, oversee integrations (CRM, WFM, analytics), ensure performance, compliance, and mentor engineering teams to deliver cloud-based CX platforms.

Lead design and architecture of large-scale Genesys Cloud CX contact center solutions. Translate business requirements into scalable, secure designs, drive technical roadmaps, oversee integrations (CRM, WFM, analytics), ensure high availability and compliance, mentor engineering teams, and maintain platform innovation.

Design and lead architecture for Genesys Cloud CX contact center solutions. Translate business needs into scalable, secure designs; integrate CRM, WFM, analytics and third-party systems; ensure high availability, security, and performance; provide hands-on technical leadership, mentor teams, and drive the CX platform roadmap and innovation.

Design and lead cloud-based contact center solutions on Genesys Cloud CX. Translate business requirements into scalable, secure architectures, manage integrations (CRM, WFM, analytics), provide hands-on technical leadership, mentor teams, ensure security/compliance, and drive roadmap and innovation for CX platforms.

Lead design, delivery, and operational support for enterprise Unified Communications platforms (Webex Calling, Contact Center), SIP trunking, voice recording, trading turret systems, and E911. Own incident management, vendor escalation, CDR analysis, platform monitoring with Splunk, and stakeholder coordination. Provide weekend/off-hours support and improve documentation and knowledge sharing.

Operate and optimize AWS infrastructure for Amazon Connect and enterprise platforms. Manage Terraform IaC, automate tasks with Python/AWS CLI, support incidents and DR, build self-healing automation and runbooks, implement observability and monitoring, and support CI/CD, deployments, and release management with cross-team collaboration to improve scalability, security, and reliability.

The Conversational AI Architect leads the design and implementation of voice solutions using Google Dialogflow, ensuring best practices and compliance while collaborating with multidisciplinary teams.

The Senior Recruiter will lead global recruitment efforts, develop sourcing strategies, partner with stakeholders, ensure an engaging candidate experience, and track hiring metrics.

Lead delivery for a complex telecom transformation: translate technical designs into executable delivery plans, coordinate architects/engineers/vendors, manage risks/dependencies, track financials and schedules, facilitate stakeholder alignment, and support transition-to-operations.