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Design, build, and maintain Amazon Connect contact flows and AWS-based contact center integrations. Develop Python Lambda functions, RESTful APIs, and DynamoDB schemas. Implement event-driven architectures (EventBridge, SQS, SNS), manage infrastructure as code (Terraform), and support CI/CD, production support, and collaboration with Amazon Professional Services and cross-functional teams.

Design, develop, and maintain Amazon Connect contact flows, RESTful APIs, Python-based AWS Lambda functions, and DynamoDB schemas. Build event-driven architectures using AWS services (API Gateway, EventBridge, SQS, SNS), manage infrastructure as code, troubleshoot integrations, and collaborate with cross-functional teams and Amazon Professional Services to deliver secure, scalable contact center solutions.

Design, develop, and maintain Amazon Connect contact flows and AWS-based contact center integrations. Build RESTful APIs, design DynamoDB schemas, implement Python Lambda functions, and support event-driven architectures. Manage infrastructure-as-code, collaborate with UI teams and Amazon Professional Services, troubleshoot AWS environments, and participate in production support and deployments.

Design, develop, and maintain AWS-based contact center solutions using Amazon Connect. Build RESTful APIs, DynamoDB schemas, and Python Lambda functions; manage event-driven architectures, integrations, CI/CD, and Terraform infrastructure. Collaborate with UI teams, Amazon Professional Services, and support production deployments.

Lead end-to-end delivery of speech-enabled IVR and voice technical projects. Serve as primary client-facing lead, manage cross-functional teams, risks, dependencies, and delivery governance, and drive continuous improvement and backlog prioritization with product and technical leads.

Design, develop, and maintain Amazon Connect contact center solutions and AWS integrations. Build RESTful APIs, Python-based Lambda functions, and DynamoDB schemas; design event-driven architectures using EventBridge, SQS, SNS, and API Gateway; manage infrastructure as code; troubleshoot production issues; collaborate with UI teams and Amazon Professional Services; support deployments and ensure secure, scalable cloud-native solutions.

Design, build, and maintain Amazon Connect and AWS-based contact center solutions, including REST APIs, DynamoDB schemas, Python Lambda functions, event-driven architectures, and integrations. Troubleshoot, support production, collaborate with UI teams and Amazon Professional Services, and ensure secure, scalable cloud-native deployments.

Design, develop, and maintain Amazon Connect contact flows, serverless APIs, and integrations on AWS. Build Python Lambda functions, design DynamoDB schemas, manage event-driven architectures, and collaborate with UI teams and Amazon Professional Services. Support production, troubleshoot AWS environments, and participate in deployments and CI/CD automation.

Design, develop, and maintain Amazon Connect contact center solutions and AWS integrations. Build RESTful APIs, design DynamoDB schemas, implement Python-based Lambda functions, manage infrastructure as code, support event-driven architectures, collaborate with UI teams and Amazon Professional Services, troubleshoot issues, and participate in production support and deployments.

Lead design and architecture of Genesys Cloud CX contact center solutions. Translate business needs into scalable, secure architectures; define technical roadmaps; integrate Genesys with CRM, WFM, analytics and third-party systems; ensure high availability, security, and performance; mentor engineering teams and drive adoption of best practices.