Top Tech Jobs & Startup Jobs

Support and optimize AWS infrastructure for Amazon Connect and enterprise cloud platforms. Manage Terraform-based Infrastructure as Code, automate operations with Python and AWS CLI, and improve reliability through incident response, root-cause analysis, disaster recovery, and production readiness. Build self-healing automation, runbooks, dashboards, alerts, and observability solutions. Support CI/CD pipelines, deployments, and release management while collaborating with engineering and operations teams on scalability, security, and operational excellence.

Lead and coordinate the end-to-end SOC 2 Type II certification: planning, control design, implementation, evidence collection, vendor coordination, audit preparation, and stakeholder communication across Security, IT, Engineering, HR, Legal, and Procurement to achieve successful external audit completion.

The Senior IT Recruiter will lead end-to-end recruitment for IT roles, develop sourcing strategies, partner with stakeholders, and drive inclusive hiring practices.

Supports project and service coordination for a managed-services program, including resource and budget coordination, documentation, invoices, reporting, presentations, meeting organization, stakeholder communication, issue resolution, process improvement, and onboarding or offboarding. The role works with project and program managers, customers, vendors, and international teams while maintaining portfolio status and project records.

Supports project and service management activities for a managed-services program by coordinating resources, budgets, documentation, invoices, reports, presentations, meetings, and stakeholder communication. Maintains portfolio status, facilitates follow-ups, assists with onboarding and offboarding, resolves issues, and contributes to process improvements. The role works closely with project and program managers, customers, vendors, and international teams.

Supports project and service coordination for a managed-services program in the contact center domain. Responsibilities include maintaining plans, reports, invoices, and documentation; preparing presentations; coordinating resources and meetings; communicating portfolio status; resolving issues; supporting onboarding and offboarding; and improving internal processes. The role works with project managers, customers, vendors, and international teams, offering growth into advanced project and service management positions.

Provide L3 production support for NICE CXone contact center environments. Monitor platform health, resolve incidents and outages, perform RCAs, support ACD/IVR/routing/agent desktop/digital channels, troubleshoot APIs/telephony/CRM/cloud integrations, support deployments, create operational documentation, and drive automation and improvements.

Design, build, and optimize Amazon Connect contact center solutions: contact flows, IVR, routing, Lambda integrations with DynamoDB/S3/CloudWatch, CRM and third-party integrations, conversational AI, CI/CD and IaC automation, troubleshooting, and stakeholder collaboration.

Provide L3 production support for NICE CXone contact center environments: monitor and resolve incidents/outages, perform RCA, support ACD/IVR/routing/agent desktop/digital channels, troubleshoot APIs/CRM/telephony/cloud integrations, support deployments, create operational documentation, and drive automation and continuous improvements.

Design, deploy, configure, and support enterprise Oracle SBCs and SIP-based voice solutions. Integrate SBCs with UC/CC platforms, implement security and high-availability, optimize QoS, and troubleshoot SIP/RTP using protocol analyzers while collaborating with network, security, cloud, and operations teams.