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Supports project and service coordination for a managed-services program in the contact center domain. Responsibilities include maintaining plans, reports, invoices, and documentation; preparing presentations; coordinating resources and meetings; communicating portfolio status; resolving issues; supporting onboarding and offboarding; and improving internal processes. The role works with project managers, customers, vendors, and international teams, offering growth into advanced project and service management positions.

Provide L3 production support for NICE CXone contact center environments. Monitor platform health, resolve incidents and outages, perform RCAs, support ACD/IVR/routing/agent desktop/digital channels, troubleshoot APIs/telephony/CRM/cloud integrations, support deployments, create operational documentation, and drive automation and improvements.

Design, build, and optimize Amazon Connect contact center solutions: contact flows, IVR, routing, Lambda integrations with DynamoDB/S3/CloudWatch, CRM and third-party integrations, conversational AI, CI/CD and IaC automation, troubleshooting, and stakeholder collaboration.

Provide L3 production support for NICE CXone contact center environments: monitor and resolve incidents/outages, perform RCA, support ACD/IVR/routing/agent desktop/digital channels, troubleshoot APIs/CRM/telephony/cloud integrations, support deployments, create operational documentation, and drive automation and continuous improvements.

Define architectural visions for products and platforms, evaluate emerging technologies, lead proofs of concept, and design scalable cloud-native and distributed systems. Establish engineering standards, assess technical risks, guide complex enterprise solutions, support modernization, collaborate with stakeholders, mentor technical leaders, and contribute to DevOps practices and long-term product strategy.

Define architectural vision for products, platforms, and technology initiatives; evaluate emerging technologies; lead proofs of concept; and design scalable cloud-native, distributed, and hybrid systems. Establish engineering standards, assess technical risks, guide complex architectural decisions, support modernization, collaborate with customers and stakeholders, mentor technical leaders, and contribute to product roadmaps and DevOps practices. The role also explores AI/ML, generative AI, LLMs, and intelligent automation.

Define technical visions and architecture for products, platforms, and enterprise systems. Evaluate emerging technologies, lead proofs of concept, design scalable cloud-native and distributed architectures, establish engineering standards, mitigate technical risks, and guide complex technical decisions. Collaborate with customers, product teams, and engineering stakeholders; support modernization and DevOps initiatives; conduct architecture reviews; mentor technical leaders; and contribute to AI/ML-enabled solutions and long-term technology strategy.

Define architectural visions for products and platforms, evaluate emerging technologies, lead proof-of-concept initiatives, and design scalable cloud-native, distributed, and hybrid systems. Establish engineering standards, guide technology strategy, assess risks, support complex technical decisions, collaborate with stakeholders, mentor technical leaders, and contribute to modernization, DevOps, and AI/ML initiatives. This is a remote role requiring strong hands-on software engineering and architecture experience.

Define architectural visions for products and platforms; research technologies; lead proofs of concept; design scalable cloud-native, distributed, and hybrid systems; establish engineering standards; assess risks; support technical decisions; collaborate with stakeholders; mentor engineers; and contribute to product roadmaps, modernization, DevOps, and AI-enabled solutions. This is a remote role requiring strong hands-on software development and technology leadership experience.

Define and evolve software architecture for products, platforms, and enterprise systems. Evaluate technologies, lead proof-of-concept initiatives, design scalable cloud-native and distributed solutions, establish engineering standards, mitigate technical risks, and guide complex technical decisions. Collaborate with customers, product teams, and stakeholders on technology strategy and modernization. Mentor technical leaders and support DevOps, engineering culture, and long-term product roadmaps. The role is remote and includes emerging AI/ML and generative AI technologies.