Top Tech Jobs & Startup Jobs

Support and maintain AWS-based Amazon Connect contact center environments. Build monitoring and observability capabilities using Splunk, CloudWatch, and Zabbix; troubleshoot production incidents, perform root cause analysis, improve logging standards, and implement corrective actions. Collaborate with developers, architects, platform owners, and vendors to enhance reliability, dashboards, diagnostics, and operational efficiency across CCaaS platforms.

Designs and implements NICE CXone routing solutions, IVR applications, call flows, backend API integrations, and omnichannel contact-center capabilities. Coordinates releases, testing, troubleshooting, support-ticket resolution, and legacy call-center migrations. Partners with architecture and technology teams to develop APIs, optimize solutions, and resolve scripting, networking, and web-application issues. Requires strong NICE CXone Studio scripting experience, cloud infrastructure knowledge, technical requirements analysis, and cross-team communication.

Support and maintain AWS-based contact center environments, focusing on monitoring, observability, troubleshooting, root cause analysis, and system reliability. Develop proactive monitoring capabilities, CloudWatch dashboards, and Splunk-based diagnostics. Collaborate with developers, architects, platform owners, and vendors to enforce logging standards, resolve production incidents, and improve operational performance across Amazon Connect and other CCaaS platforms.

Support and maintain AWS-based Amazon Connect contact center environments. Build proactive monitoring, logging, dashboards, and observability capabilities using Splunk, CloudWatch, and related tools. Troubleshoot production incidents, perform root cause analysis, implement corrective actions, and improve platform reliability. Collaborate with developers, architects, platform owners, and vendors to enforce monitoring standards and enhance operational performance across enterprise CCaaS platforms.

Monitors enterprise infrastructure, applications, and contact center systems; triages incidents; coordinates resolution across technical teams and vendors; documents outages and corrective actions; prepares operational reports; participates in incident reviews; and uses AI tools to improve communications, documentation, and operational efficiency.

Maintain, optimize, and troubleshoot IP networking components in a mission-critical Cisco Nexus datacenter environment. Responsibilities include resolving customer connectivity issues, executing network changes, improving network operations, developing automation, collaborating with architects and business teams, and maintaining documentation. The role requires extensive enterprise networking experience across routing, switching, security, load balancing, datacenter fabrics, VPNs, and automation using Terraform, Ansible, and Python.

Design, provision, and maintain secure AWS cloud infrastructure using EKS and ECS. Build and optimize GitLab CI and Azure DevOps pipelines, manage infrastructure with Terraform and Ansible, and develop Python automation tools. Monitor platform performance, troubleshoot infrastructure issues, improve reliability and availability, and collaborate with .NET development teams to optimize cloud application delivery and promote DevOps practices.

Lead the modernization and automation of large-scale global network infrastructure using Network-as-Code, Infrastructure-as-Code, GitOps, Terraform, Ansible, and Python. Design CI/CD deployment pipelines, Kubernetes networking architectures, and enterprise routing and switching solutions. Act as the highest-level technical authority and Tier-4 escalation engineer, troubleshooting complex hybrid network issues, leading root cause analyses, and implementing security-as-code, reliability, observability, and continuous-improvement initiatives.

Lead modernization and automation of large-scale global network infrastructure using Network-as-Code, Infrastructure-as-Code, GitOps, CI/CD, Terraform, Ansible, and Python. Design Kubernetes networking with Calico, OVN, VXLAN, and CNIs; establish enterprise routing and data center architecture standards; troubleshoot complex hybrid network incidents; lead Tier-4 escalations, root cause analysis, reliability improvements, and Security-as-Code validation for firewall, ACL, and security-group policies.

Lead modernization and automation of large-scale global network infrastructure using Network-as-Code, Infrastructure-as-Code, GitOps, Terraform, Ansible, Python, and CI/CD. Design Kubernetes networking, enterprise routing and switching architectures, security automation, and zero-downtime deployment pipelines. Act as the highest-level technical authority and Tier-4 escalation engineer, resolving complex hybrid network issues, leading root cause analysis, and driving reliability and continuous improvement.