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The Senior QA Automation Engineer will design and develop a scalable automation framework using Node.js and Typescript, create and execute automated test scripts for API testing, and collaborate with cross-functional teams to ensure quality standards are met. Responsibilities include maintaining test cases and reports, improving automation frameworks, and integrating test automation into CI/CD pipelines.
The Vulnerability Management Engineer will manage vulnerabilities from identification to resolution, prioritize issues, ensure PCI-DSS compliance, automate assessment processes, and contribute to incident response while analyzing security data to identify trends.
The Senior Genesys Cloud Engineer will deliver professional services support for Genesys Cloud architecture, conduct training sessions, and provide expert guidance on workforce management processes. The role focuses on seamless integration within client operations and enhancing the use of Genesys Cloud features.
The Senior Golang Developer will work on enhancing a cutting-edge asset management platform. Responsibilities include implementing unit tests, designing distributed systems, optimizing performance, refactoring code, and managing incidents in production. Collaboration with various teams and ensuring project delivery are essential.
The Enterprise Architect will maintain the integrity of customer infrastructure by leading functional design in application systems, providing senior-level technical consultation, and translating user requirements into effective solutions. The role involves technology selection and ensuring familiarity with key Contact Center applications and systems.
The Trainee Operational Specialist will collect and track employee workload data, prepare detailed reports on workloads and timesheets, assist with resource management, and collaborate with Project Managers to ensure efficient data collection and resource allocation. Analytical skills and good knowledge of Excel are essential.
As a Junior CCAI Bot Developer, you will develop and deploy chatbots and voice bots using platforms like Google Dialogflow CX and Microsoft Bot Framework, integrate back-end systems, and create custom components. You'll collaborate with various teams to meet project requirements, resolve technical issues, and stay updated on chatbot development trends.
The Solution Architect will design and implement solutions to upgrade IVR bot systems to Google Dialogflow CX, ensuring seamless data migration and alignment with business needs. Responsibilities include recommending best practices, defining infrastructure needs, collaborating with UX designers, and conducting code reviews.
The NICE CX-One Engineer will coordinate release planning and enhance IVR systems for various agencies, build call flow designs, manage technical input for network solutions, provide routing designs for contact center tech, support architecture development, prepare design documents, and assist with troubleshooting.
As a Senior Genesys WDE Engineer, you will provide consultancy on Genesys solutions, focusing on installation, troubleshooting, and support of Genesys products. You will contribute to architectural design, automate deployment tasks, and facilitate knowledge transfer sessions while ensuring a smooth transition of the Genesys contact center system into production.
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