Top Tech Jobs & Startup Jobs

Support and maintain AWS-based contact center environments, focusing on monitoring, observability, troubleshooting, root cause analysis, and system reliability. Develop proactive monitoring capabilities, CloudWatch dashboards, and Splunk-based diagnostics. Collaborate with developers, architects, platform owners, and vendors to enforce logging standards, resolve production incidents, and improve operational performance across Amazon Connect and other CCaaS platforms.

Support and maintain AWS-based Amazon Connect contact center environments. Build proactive monitoring, logging, dashboards, and observability capabilities using Splunk, CloudWatch, and related tools. Troubleshoot production incidents, perform root cause analysis, implement corrective actions, and improve platform reliability. Collaborate with developers, architects, platform owners, and vendors to enforce monitoring standards and enhance operational performance across enterprise CCaaS platforms.

Develop and maintain Python-Selenium automation frameworks and end-to-end tests for cloud contact center software. Analyze test, product, and traffic logs; debug processes; identify automation weaknesses; and create tools to improve testing workflows. Collaborate with Development, DevOps, TechOps, and network teams, report testing progress, develop methodologies, and mentor team members.

Monitors enterprise infrastructure, applications, and contact center systems; triages incidents; coordinates resolution across technical teams and vendors; documents outages and corrective actions; prepares operational reports; participates in incident reviews; and uses AI tools to improve communications, documentation, and operational efficiency.

Supports the Five9 Dialer product roadmap by gathering requirements, defining user stories, prioritizing backlogs, coordinating Agile feature delivery, and supporting testing and releases. Monitors contact center metrics, troubleshoots platform issues, collaborates with internal teams and vendors, develops documentation and training materials, and recommends improvements aligned with compliance, security, and operational goals.

Supports the Five9 Dialer product roadmap by gathering requirements, translating them into user stories, managing the backlog, coordinating Agile delivery and releases, supporting UAT and defect triage, monitoring contact center metrics, troubleshooting platform issues, and improving dialing strategies, agent experiences, integrations, workflows, compliance, and customer outcomes. The role collaborates with Technology, Operations, Workforce Management, Analytics, Compliance, Risk, vendors, and Five9.

Supports GCP infrastructure management, cloud service reliability, GitLab CI/CD pipelines, and Kubernetes-based deployment automation using Argo CD, Argo Workflows, and Helm. Maintains automation scripts, monitors systems with Prometheus, Grafana, and ELK/EFK, troubleshoots issues with senior engineers, and collaborates with globally distributed teams during India Standard Time hours.

Monitors IT infrastructure, applications, and contact center platforms; triages and coordinates major incidents; manages escalations, vendors, war rooms, stakeholder communications, issue logs, reports, and post-incident reviews. Uses dashboards, analytics, and AI tools to improve operational support and documentation.

Maintain, optimize, and troubleshoot IP networking components in a mission-critical Cisco Nexus datacenter environment. Responsibilities include resolving customer connectivity issues, executing network changes, improving network operations, developing automation, collaborating with architects and business teams, and maintaining documentation. The role requires extensive enterprise networking experience across routing, switching, security, load balancing, datacenter fabrics, VPNs, and automation using Terraform, Ansible, and Python.

Design, provision, and maintain secure AWS cloud infrastructure using EKS and ECS. Build and optimize GitLab CI and Azure DevOps pipelines, manage infrastructure with Terraform and Ansible, and develop Python automation tools. Monitor platform performance, troubleshoot infrastructure issues, improve reliability and availability, and collaborate with .NET development teams to optimize cloud application delivery and promote DevOps practices.