Provides post-sale customer support through email, chat, and phone, including product guidance and technical troubleshooting. Documents and escalates software issues to Engineering, maintains customer relationships, and communicates customer feedback to Product and Development teams. Supports internal and external stakeholders with product expertise while using AI tools to improve support efficiency and response quality.

Own the full B2B SaaS sales cycle, including self-sourced prospecting, discovery, tailored product demonstrations, qualification, CRM management, quota attainment, forecasting, and implementation handoffs. The role sells CurbWaste and CurbPOS to waste and hauling business operators, requires strong cold-calling and closing skills, and includes occasional travel to industry events and customer visits.