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Design the demo and onboarding experiences for Constructor's e-commerce product discovery platform. Own visual strategy, map interactions for AI/LLM features, produce high-fidelity mockups and assets, and ensure designs scale within the company design system to help customers go live faster.

Develop and expand Constructor’s partner ecosystem across the UK and DACH by building relationships with systems integrators, agencies, ISVs, and technology partners. The role owns partner onboarding, activation, go-to-market strategies, executive engagement, and collaboration with sales leadership to drive partner-sourced revenue and successful ecommerce client deployments.

Manage a portfolio of enterprise ecommerce clients from onboarding through renewal and expansion. Build executive relationships, understand customer goals, demonstrate product and economic value, identify and mitigate account risks, lead renewals and upsells, and educate clients on new use cases and integrations. Collaborate cross-functionally with Sales, Customer Success, Solutions, Data Science, Product, and Engineering teams while maintaining accurate customer health, renewal, and expansion records.

Lead the Agentic Discovery product chapter, initially owning business tooling, dashboards, transparency, and controls for AI-powered commerce experiences. Define strategy, align ML, engineering, design, and go-to-market teams, scale experimentation, launch reliable LLM-powered experiences, and establish metrics tied to usage, conversion, revenue, and engagement. The role will expand to chapter-wide leadership across on-site, offsite, and integrated agentic discovery surfaces.

Own the full enterprise customer journey from kickoff through adoption and ongoing value realization. Build executive and technical stakeholder relationships, lead QBRs and EBRs, translate product performance into business outcomes, manage risks and escalations, provide strategic ecommerce recommendations, maintain success plans, and partner with Account Management on retention and expansion.

Own enterprise customer relationships from kickoff through adoption and ongoing value realization. Lead success plans, QBRs, executive conversations, escalations, stakeholder alignment, training, and strategic recommendations. Translate technical capabilities and performance data into business outcomes such as revenue, conversion, and customer experience. Partner with Account Management to support retention and expansion while improving scalable onboarding and support processes.

Develop and scale enablement programs for global Customer Success and GTM teams. Responsibilities include CSM onboarding, product and competitive training, technical and commercial playbooks, centralized knowledge management, internal communications, AI-enabled workflows, coaching support, and measurement of learning adoption and performance. The role partners with Product, Marketing, Sales, and CS leadership to improve time-to-productivity, retention, expansion, and ongoing product alignment.

Own enterprise customer success from kickoff through adoption and ongoing value realization. Build relationships with technical and executive stakeholders, align success plans, lead QBRs and EBRs, communicate measurable business impact, manage escalations, provide strategic ecommerce recommendations, and partner with Account Management on retention and expansion. Maintain customer documentation and improve onboarding and support processes.

Own enterprise customer relationships from kickoff through adoption and value realization. Lead success planning, QBRs and EBRs, executive stakeholder engagement, escalations, technical-to-business value translation, and proactive ecommerce recommendations. Partner with Account Management on retention and expansion, document customer needs, and improve scalable onboarding and support processes. Fluency in French and experience managing enterprise customers are required.

Build full-stack prospect demo solutions for ecommerce search and discovery products. Develop JavaScript data collection tools, front-end integrations, ETL workflows, dashboards, alerts, and open-source UI libraries and REST clients. Validate prospect data, support integrations, answer technical questions, collaborate with sales and product teams, and contribute to automated testing, code reviews, and demo infrastructure.