The Solution Engineer partners with Sales, Account Management, and enterprise customers to design observability solutions, conduct technical discovery and POCs, lead onboarding, and resolve complex cloud infrastructure issues. Responsibilities include architecture reviews, telemetry and infrastructure audits, automated integration workflows, adoption analysis, technical enablement, and identifying upsell opportunities. The role focuses on cloud architectures, log, metric, and trace pipelines, OpenTelemetry, and agentic AI deployments.

Leads business operations as the CEO’s operational partner, translating strategy into weekly execution across GTM functions. Owns cross-company initiatives, executive operating rhythms, KPI management, business insights, process optimization, strategic partnerships, and board preparation. The role requires deep B2B SaaS and GTM expertise, strong analytical skills, executive communication, and the ability to influence senior stakeholders without formal authority.