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Lead high-impact cross-functional initiatives, translate executive vision into executable project frameworks, track milestones and KPIs, drive stakeholder alignment, remove roadblocks, analyze outcomes, and improve operational workflows and efficiencies.

Manage a portfolio of complex enterprise customers to drive adoption, demonstrate value, ensure renewal readiness, and identify expansion opportunities. Lead executive engagement, success planning, cross-functional coordination, and operational account discipline while acting as a strategic advisor.

The role involves providing technical support by troubleshooting customer issues, managing tickets related to APIs and integrations, and collaborating with sales and customer success teams.