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Drive customer growth through lifecycle marketing programs spanning onboarding, adoption, and expansion. Own customer campaigns, including upgrade and feature adoption initiatives, and partner cross-functionally to develop customer stories, advocacy, and proof points. Capture customer insights to inform product, messaging, and go-to-market strategy while influencing adoption, expansion, retention, and sales pipeline.

Manage monthly international payroll cycles across multiple countries, coordinating with payroll providers and internal People Operations, HR, and Finance teams. Validate employee changes, submit payroll inputs, review calculations, resolve discrepancies, support funding, reconciliations, audits, equity-related payroll, compliance requests, and maintain payroll records and calendars. The role also identifies opportunities to improve payroll controls, documentation, and cross-functional processes.

Serve as the first-line technical support contact for Copado users by managing inbound voice calls, triaging issues, resolving Level 1 problems, documenting cases, and escalating complex issues to Tier 2 or Tier 3 teams. Maintain customer communication, meet a 10-minute connection SLA, research solutions, troubleshoot Salesforce and DevOps issues, and deliver a high-quality customer experience across flexible global support schedules.

Develop and maintain Copado’s internal Salesforce environment. Responsibilities include building internal tools, implementing Copado AI and Robotic Testing solutions, prototyping workflow improvements, collaborating with internal stakeholders, and delivering maintainable, well-tested code. The role requires expertise in Apex, Visualforce, Salesforce APIs, Lightning Web Components, web technologies, CI/CD, debugging, automation, and Agile/Scrum practices.

The People Business Partner coaches managers on performance, feedback, accountability, and complex employee issues. They support organizational transitions, facilitate leadership development workshops, lead engagement surveys and action planning, and drive measurable people initiatives. The role partners with People Operations, Legal, and Rewards on compliance while simplifying processes and identifying manager effectiveness gaps. Success requires strong judgment, influence, facilitation, project execution, and onsite leadership experience.

Execute partner marketing and demand-generation programs across GSIs, SIs, RSIs, ISVs, and technology partners. Develop joint value propositions, executive messaging, co-branded campaigns, enablement content, and partner GTM motions. Manage budgets and Market Development Funds, project schedules, lead flow, campaign attribution, pipeline reporting, and ROI analysis. Collaborate closely with Product, Alliances, Marketing, and Sales teams while enabling partner organizations to promote Copado’s platform.

Lead the strategy, roadmap, and execution for Copado’s autonomous testing product area. Define AI-driven testing capabilities, scalable platform frameworks, integrations, pricing, packaging, and product launches. Partner with engineering, design, research, QA, sales, support, customer success, and marketing to deliver a unified DevOps experience. Use customer research, behavioral data, telemetry, and success metrics to identify priorities and improve product outcomes.

Execute partner marketing and demand generation programs across system integrators, ISVs, and technology partners. Develop joint value propositions, executive messaging, co-branded campaigns, enablement content, and partner activation strategies. Manage budgets and Market Development Funds, coordinate cross-functional execution, track sourced and influenced pipeline, monitor lead management, and report campaign performance and ROI.

Drive Federal-sector growth and customer acquisition by developing go-to-market strategies, prospecting, managing accounts and pipeline, building partner relationships, communicating business metrics, executing regional marketing activities, and meeting sales targets. The role requires selling SaaS to Federal clients, Salesforce ecosystem experience, strategic thinking, relationship development, collaboration, and customer success after the sale.

Generate qualified sales opportunities in the DACH market through outbound prospecting, including cold calling, personalized email, video messaging, and social selling. Partner with Account Executives to build pipeline, research target accounts and personas, qualify prospects, communicate Copado’s business value, handle objections, and manage high-volume outreach while meeting sales quotas and KPIs.