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Manage strategic customer accounts across Central America and the Caribbean, driving revenue growth, new business, renewals, cross-sell, and upsell opportunities. Develop territory and account strategies, lead complex sales cycles, engage executive stakeholders, and position cybersecurity solutions. Collaborate with channel partners, Sales Engineering, Professional Services, and customer success teams while maintaining accurate CRM forecasting and pipeline visibility.

Own the design, development, deployment, and production operation of cloud services connecting Trellix security appliances to its cloud. Build distributed services on AWS and GCP, lead cloud migration, support FedRAMP compliance, maintain CI/CD automation, operate containerized Linux workloads, improve reliability and observability, resolve escalations, and document operational knowledge.

Supports marketing operations for demand generation campaigns, including lead routing, attribution, contact and account enrichment, email nurture configuration, segmentation, campaign QA, reporting, data quality, and process improvement. Works with Marketing, Sales Operations, and campaign teams to troubleshoot marketing automation and CRM issues, maintain accurate data, and improve campaign execution and measurement.

Drive revenue growth across U.S. Federal Civilian agencies by expanding existing accounts and generating new business. Build executive relationships, maintain a qualified pipeline, architect and close $1M+ cybersecurity contracts, forecast sales accurately, position Trellix solutions against agency needs, and collaborate with channel partners and system integrators. The role requires federal cybersecurity sales expertise, quota attainment, travel up to 50%, and location near Tyson’s Corner, Virginia.

Manages post-sale customer relationships, driving product adoption, value realization, renewals, retention, and account expansion. Serves as a strategic advisor, coordinates escalations across internal teams, delivers workshops and business reviews, monitors deployment health, promotes best practices, and advocates for customer needs with product and engineering teams. The role also identifies upselling and cross-selling opportunities while supporting customers across technical and business stakeholders.

Engages prospective customers to understand cybersecurity requirements, architect tailored solutions, conduct product demonstrations, and secure technical wins. Develops use cases, proposals, and RFI/RFP responses; presents solution benefits to technical and non-technical audiences; collaborates with sales and virtual teams; maintains hands-on knowledge of Trellix products and evolving security trends.

Provides advanced technical support and strategic guidance to Trellix enterprise customers. Responsibilities include resolving and escalating complex issues, managing service requests and SLAs, supporting product deployments, advising customers, coordinating internal technical resources, conducting service reviews, maintaining case records, and participating in onsite support and a 24/7 on-call rotation.

Manage Tier 2 public-sector customer relationships for a cybersecurity SaaS portfolio. Develop success plans, oversee onboarding and adoption, conduct business reviews, promote renewals and expansion, and resolve deployment escalations. Partner with Sales, R&D, and Customer Success Engineering while monitoring customer health and churn risk using AI-powered analytics. Translate cybersecurity capabilities into business value for technical stakeholders and executives.

Supports the Americas new business sales team by improving revenue operations processes, analyzing complex data, managing pipeline and forecast reporting, supporting sales performance analysis, and contributing to annual sales planning and territory design. The role also recommends improvements to data governance and processes to increase forecast accuracy and drive business growth.

Delivers onsite cybersecurity professional services by deploying, integrating, migrating, configuring, tuning, and operating Trellix endpoint and network security solutions. Develops technical designs, deployment and test plans, SOPs, playbooks, documentation, and customer briefings. Troubleshoots systems, reviews logs, analyzes operational data, monitors system health, supports certification and authorization processes, and advises customers on cyber defense, threat identification, mitigation, and response.