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As a Customer Experience Chatroom Operator, you will manage automated conversations for top clients, ensuring contextually appropriate responses. Your role is to maintain high accuracy in consumer interactions, categorize user responses, and engage in meaningful conversations when automation falls short.

The Chatroom Operator will respond to inbound messages in a chatroom, maintaining high accuracy and using canned responses effectively. Duties include quickly addressing customer inquiries and updating responses based on context, ensuring a 95%+ accuracy rate in handling messages. Work is done part-time, with flexible shifts.

The Client Success Manager (CSM) serves as a trusted advisor for mid-to-large enterprise clients, focusing on driving client success through performance reporting, campaign strategy, and client communication. Responsibilities include managing client relationships, leading campaign planning, troubleshooting, and advocating for client needs. The CSM is also responsible for updating revenue forecasts and reviewing client health to identify expansion opportunities.