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The Insurance Representative handles inbound calls on personal lines insurance, answers inquiries, provides policy information, and manages customer relations.

Provide loss control and risk management services to commercial insureds: review vendor/consultant assessments, collect objective account data, prepare and submit risk surveys, consult with underwriters, conduct field visits, deliver tailored safety training, and maintain required certifications and PC/system access skills.

Manage and grow independent agency distribution in Michigan by prospecting and appointing agents, training agencies on products/systems, driving quote and premium activity, developing agency plans, analyzing profitability, and working with underwriting to implement corrective actions to improve retention and profitability.

Provide field-based risk management and loss control services for commercial accounts, perform on-site and remote surveys, deliver data-driven recommendations, support underwriting with clear reports, develop and implement safety and service plans, manage workload in a defined territory, and maintain required certifications.