Supports Executive Account Directors by managing customer setup, preparing quotes and reports, maintaining CRM data, scheduling appointments, communicating value propositions, and generating new business through cold calling, email, and customer networks. The role combines customer service, sales development, account support, and relationship management while requiring strong organization, communication, problem-solving, and time-management skills.

Manages pickup coordination, device deployment, recovery, and service projects. Oversees Project Managers, Logistics Coordinators, and Recovery Specialists, ensuring scheduling, reporting, ERP and Salesforce updates, accurate intake, customer evaluations, cost efficiency, and timely project delivery. Collaborates with customer success, logistics, shipping, receiving, internal teams, and third-party providers while coaching staff and developing operational processes.

Provides advanced technical support for internal and external clients, serving as the escalation point for Level 1 staff. Responsibilities include troubleshooting, hardware and software deployment, MDM administration, device repair, technical standards, documentation, help desk ticketing, mentoring, customer service, and leading IT projects.