Top Tech Jobs & Startup Jobs

Provide timely, empathetic support for customers via email/chat/phone, resolve subscription, payment, delivery and product questions, process orders and requests, escalate critical cases, and develop strong product knowledge to deliver high-quality customer experiences.

Lead and supervise a customer support team to prioritize and resolve inbound requests across email, phone, and chat. Monitor performance and KPIs, handle escalations, liaise with operations for service updates, train and schedule agents, run standups, analyze data to improve processes, and support CX-related projects and OKRs.

Own and run end-to-end launch operations for CookUnity's Smart Fridge business scaling from ~$5M to $10M+ ARR. Manage site readiness, procurement, 3PL logistics, vendor networks, device configuration, onboarding, engagement, and concurrent product upgrade rollouts. Build repeatable launch playbooks, track launch KPIs, and drive cross-functional alignment with Sales, Tech, Logistics, and Finance. Frequent field work required.

Lead product vision and execution for personalization systems (recommendations, ranking, search, adaptive UX) and build a 0→1 customer-facing LLM-powered AI experience. Partner with ML, engineering, data science, design, and culinary teams to define roadmaps, launch ML-driven features, run A/B tests and model evaluations, and improve conversion, retention, and lifetime value through personalized ordering journeys.

Own day-to-day in-app merchandising and menu database accuracy: update collections, banners, labels, pricing, and assets; QA automated tagging outputs; run audits; activate/deactivate meals per criteria; coordinate fixes with product and creative teams; execute taxonomy and feature-launch QA.

Supervise marketplace receiving, inventory, storage, returns, and staff scheduling. Maintain organized, safe warehouse areas, operate pallet jacks, manage reorder levels, coordinate vendors, and implement process improvements to streamline receiving, ordering, and employee tasking. Provide day-to-day operational leadership and perform miscellaneous duties as assigned.

CookUnity is hiring for hourly roles including Fulfillment Team Member, Warehouse Team Member, Maintenance Team Member, and Steward to support meal delivery and operations. Bilingual English/Spanish is a plus.

CookUnity is hiring for various hourly roles including fulfillment, warehouse, maintenance, and steward positions to support their meal delivery operations.

CookUnity is hiring for hourly roles in operations including fulfillment, warehouse support, maintenance, and kitchen stewardship to assist in meal delivery preparation.

Lead lifecycle marketing campaigns across email, SMS, push, and in-app channels using Braze. Build behavioral segmentation, implement AI workflows, run rigorous A/B and multivariate tests, track churn/LTV cohorts, and collaborate with data, product, and brand to improve retention and customer lifetime value.