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Oversee the software development lifecycle, modernization, integration, and sustainment of a federal digital platform. Manage ServiceNow-based program tracking, sprint metrics, dashboards, dependencies, risks, and milestones across vendors. Evaluate technical submissions, coordinate development teams, provide PMO support, deliver executive status briefings, and ensure DoD qualification and certification compliance.

Architects and implements ServiceNow security controls for DoD IL4/IL5 environments, including RBAC, ACLs, data policies, encryption, and identity integration. Owns ATO and RMF activities by maintaining SSPs, POA&Ms, SARs, and compliance artifacts mapped to NIST and DoD requirements. Conducts continuous monitoring, vulnerability remediation, and penetration-test reviews while coordinating with government program managers and authorizing officials. Ensures personnel qualifications and cybersecurity certifications meet DoD requirements.

Design, deliver, and evaluate sustainment training for a Department CRM: develop and update virtual and in-person modules, manage an LMS and help-desk intake, schedule global sessions, create custom curricula, measure training effectiveness, produce reports, and coordinate logistics with stakeholders. Maintain professionalism, neutrality, and ability to obtain required DoS clearance; occasional OCONUS travel possible.