Provides inbound and outbound customer support for automotive finance inquiries, applications, refinances, and vehicle purchases. Answers calls, documents customer and account activity, completes applications by phone or digital communication, routes escalations to appropriate departments, and addresses compliance-related concerns. The role requires meeting service metrics while using multiple systems, email, phone, and text. This is a fully remote position requiring a personal Windows-capable computer, reliable wired internet, and customer service or related experience.

Provides hands-on training for new Titles employees, maintains training materials, verifies DMV and lender process updates, and supports department operations. The specialist answers employee questions, manages shared email requests, tracks DMV paperwork rejections, analyzes recurring errors, and incorporates trends into training. The role also hosts staff meetings, updates process documentation, and completes projects focused on accuracy and information access. Strong automotive titles and DMV process knowledge, organization, communication, and technology proficiency are required.