Perform high-volume outbound DMV calls across U.S. states to obtain and verify title and lien information, interpret inconsistent responses, document findings accurately, support production/resolution teams, update process documentation, and maximize throughput during variable hold times to ensure timely title perfection.

Provide inbound/outbound phone, email and text support for auto finance customers; complete applications, document activity, route issues to appropriate teams, meet performance metrics, and maintain compliance and high-quality service.

Facilitate auto loan closings by preparing loan packages, conducting online signing sessions, verifying documents for accuracy, troubleshooting customer issues, meeting quality and SLA targets, maintaining records and filing, and staying current on compliance and process guidelines.