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Serve as a senior, client-facing technical advisor conducting technical discovery and comprehensive technology assessments across infrastructure, cloud, identity, endpoint management, networking, and security. Develop actionable recommendations and roadmaps, support pre-sales, collaborate with sales and delivery teams, document findings, and participate in remote and onsite engagements to improve clients' reliability, security, and operational maturity.

Lead client technical relationships and service delivery for assigned hedge fund and investment clients. Develop technology roadmaps, oversee projects, manage escalations, identify security gaps, and ensure SLA quality. Coach and manage Systems Engineers, monitor service metrics, coordinate cross-team initiatives, and improve processes, documentation, automation, and onboarding.

Provide hands-on onsite IT support and systems administration for hedge fund clients: troubleshoot desktops, Microsoft 365 services, Windows Server/AD, endpoint protection, virtualization, networking, and escalate complex issues. Maintain documentation, follow change control, and participate in infrastructure and project work as skills develop.

Coordinate and track multiple client and internal IT projects: maintain schedules, documentation, meetings, procurement, and stakeholder communications. Provide updates, escalate risks, manage vendors, and support continuous improvement while taking increasing ownership of assigned tasks.

The IT Project Engineer manages the onboarding of clients, implementing secure IT solutions, conducting assessments, and supporting project execution with a focus on compliance and quality.

The Intern Trainee will learn basic IT service delivery, support clients, and manage IT issues under the supervision of experienced professionals.

The Systems Engineer provides onsite IT support, managing service requests, maintaining documentation, and adhering to change control procedures for clients in the financial sector.

The Sr. Systems Engineer will provide IT support, mentor junior staff, manage projects and support tickets, and maintain documentation.

The Jr. Systems Engineer provides IT support services onsite, manages support queries, maintains documentation, and adheres to change control procedures.

The Sr. Systems Engineer mentors a team, provides IT support, manages tickets, maintains documentation, and ensures adherence to change control.