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Coordinate scheduling and utilization of support engineers across time zones, manage ticket assignments, ensure coverage and timely service delivery, communicate scheduling changes to clients, monitor time entry and service commitments, and assist with client satisfaction and coordination tasks using MSP ticketing tools.

The Resource Coordinator manages scheduling and coordination of engineers in the support department, ensuring efficient resource utilization and client satisfaction across multiple time zones.

Supports vulnerability management, remediation tracking, security hardening, risk and compliance activities, SIEM reviews, incident response, and security documentation across multiple client environments. The role coordinates with technical teams, develops automation and remediation runbooks, supports SOC 2 controls, reviews penetration testing findings, and improves Microsoft endpoint, cloud, identity, and infrastructure security configurations.

The Systems Engineer will provide onsite IT support, manage tickets, maintain documentation, and ensure adherence to change control procedures.

The Sr. Systems Engineer mentors junior engineers, provides IT support, manages service tickets, maintains documentation, and adheres to change control procedures in a collaborative environment.

Provide onsite and remote IT support for client users and infrastructure across NYC area. Troubleshoot desktops, software, hardware, mobile devices, and connectivity; use ticketing systems; maintain documentation; follow change-control and client policies; escalate to senior engineers when needed.

The IT Project Engineer is responsible for onboarding clients into Atlas Technica's support model, implementing secure solutions, and ensuring documentation meets compliance standards, while collaborating with other teams and providing oversight to junior engineers.

The Principal will architect client-facing AI strategies, manage teams of consultants, design intelligent workflows, and advise executive stakeholders in high finance.

The Systems Engineer will provide IT support services, manage support queries through a ticketing system, and maintain documentation while adhering to strict procedures.

The Junior Project Engineer assists in IT project delivery, technical onboarding, client support, and infrastructure assessments while improving processes in a fast-paced environment.