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The Complex Claims and Coverage Specialist manages large and complex claims, collaborates with various departments, and ensures optimal claim outcomes while providing exceptional customer service.

The role involves leading the design and delivery of multi-agent systems for underwriting and claims automation, ensuring production readiness and business alignment.

Manage underwriting and growth for the Nashville region, oversee producers and marketing, underwrite complex surety accounts, analyze financial statements and credit risk, maintain agent relationships, train on Arch's online portal, and assist with collections and business planning.

Manage delivery of complex data pipelines in a hands-on role, leading a team of data engineers to develop scalable data solutions and improve analytics capabilities.

Lead collection, organization, analysis, documentation, and dissemination of complex property underwriting data. Serve as Property Division SME and business liaison across functions, maintain data quality and templates, manage authority analyses, audits, SharePoint, and business continuity backup. Support underwriting systems, access controls, form sets, endorsements, and ad hoc analytics projects.

Evaluate and underwrite new and renewal middle-market P&C accounts to drive profitable growth. Negotiate pricing and terms with producers, manage catastrophe accumulation, ensure contract certainty and reinsurance placement, maintain policy documentation and files, support policy administration and credit control, and train junior staff. Market-facing role with broker meetings (20% travel).

Manage underwriting and marketing duties, perform financial analysis, develop business relationships, and ensure compliance while monitoring risk and profitability.

Support the Risk Function in developing risk registers, reviewing policies, conducting assessments, managing controls, and providing training to stakeholders.

The role involves managing complex general liability and auto claims, assessing coverage issues, negotiating resolutions, and maintaining communication with stakeholders while ensuring timely and effective claims management.

Lead and manage high-impact projects across departments, develop plans, communicate with stakeholders, monitor performance, and mentor project managers.