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The Technical Account Manager will ensure client satisfaction by collaborating with teams, driving platform utilization, providing technical support, and optimizing system performance for a portfolio of accounts.

Drive new enterprise revenue from target accounts and BDR-generated leads for Glia's Banking AI platform. Develop digital transformation expertise, deliver ROI analyses, manage complex multi-stakeholder negotiations, and expand business within top-tier financial institutions.

Support planning and execution of in-person and virtual experiential programs, manage event logistics and vendors, promote events with cross-functional teams, handle lead operations and pipeline tracking, maintain budgets and timelines, report ROI using Salesforce, and identify automation opportunities to streamline event workflows.

Design and scale core intelligence services for real-time customer interactions and operational insights. Build transcription engines, outbound outreach systems, conversational interfaces, and AI features like topic prediction, sentiment summarization, and issue detection. Work full-stack across Elixir/Go/Ruby/React, design scalable event-driven systems on AWS, and follow TDD and CI/CD practices.

Solutions Architects at Glia collaborate with clients to implement solutions that enhance customer engagement and operational efficiency, developing documentation, leading deployments, and mentoring teams.

Support the Client Engineer team by resolving customer technical inquiries, shadowing integration setups, documenting issues in JIRA, troubleshooting bugs, and collaborating with Engineering, Product, and Customer Success to deliver solutions.

Maintain and improve Glia's cloud-native infrastructure, ensure availability/security/performance, implement IaC and pipelines, add telemetry, troubleshoot issues, and consult teams and vendors.

The Senior Infrastructure Engineer at Glia is responsible for maintaining and improving cloud-native infrastructure, troubleshooting issues, enhancing security, and consulting on infrastructure topics within the team.

The Senior Infrastructure Engineer will maintain Glia's core infrastructure, improve security, manage infrastructure pipelines, troubleshoot issues, and consult teams on infrastructure topics.

The Sr. Associate, Client Engineering will assist customers with technical inquiries and integrations, while providing exceptional support and guidance through Glia's Digital Customer Service platform.