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Provides Tier 1 and Tier 2 support for global network and SDN services. Troubleshoots routing, switching, congestion, hardware, vendor, and customer issues; configures network devices; monitors infrastructure and SLAs; manages incidents; maintains documentation; collaborates on resilient architectures; and participates in on-call support rotations.

Supports day-to-day HR operations, employee records, onboarding and offboarding, payroll-related administration, HR documentation, employee activities, office administration, and recruitment. Responsibilities include posting jobs, sourcing candidates through job portals and LinkedIn, screening CVs, coordinating interviews, communicating with candidates, and supporting hiring managers across multiple vacancies.

Manage enterprise sales in Vietnam by acquiring new accounts, expanding existing relationships, engaging C-suite decision-makers, qualifying opportunities, negotiating and closing deals, coordinating with inside sales, and exceeding annual quotas. The role requires solution selling, knowledge of cloud and networking technologies, CRM proficiency, strong communication, and an established regional business network.

Manages customer invoicing, collections, cash application, account reconciliations, AR reporting, and month-end close support. Resolves billing disputes, monitors aging accounts, applies payments, supports bad debt analysis and audits, and maintains internal controls. The role also identifies process improvements and participates in ERP enhancements while collaborating with Sales, Customer Success, Billing, and Accounting teams.

Perform full-cycle accounting, including journal entries, reconciliations, accounts payable, accounts receivable, month-end close, financial reporting support, audit support, and vendor management. Maintain accurate financial records, monitor billing and receivables, support internal controls, and improve accounting processes through ERP enhancements, automation, and SOP documentation.

The Business Development Manager will identify customer opportunities for Zenlayer Elastic Compute by engaging with technical communities, generating leads, and providing market insights to improve product positioning.

Qualify inbound leads, distribute prospects, and serve as the initial contact for mid-market and enterprise customers. Conduct proactive outreach through email and LinkedIn, book qualified meetings, and help build outreach processes, reports, dashboards, and performance tracking. The role requires learning Zenlayer’s products, providing prospect feedback to marketing and sales, and meeting quotas.

Drive new business by prospecting and selling Zenlayer edge cloud and networking services. Manage outreach, nurture leads through the sales funnel, demo product console, close deals, and transition customers to post-sale support while representing the company professionally.

Source and evaluate data center capacity nationwide to support AI infrastructure growth. Manage relationships with colocation providers, landlords, utilities, and partners; negotiate commercial terms; coordinate cross-functional site feasibility, due diligence, and deployment; track market intelligence; and travel extensively to build scalable sourcing processes.

Act as primary regional contact for strategic customers, build relationships, coordinate delivery of services and projects, resolve escalations, gather feedback, and support retention and growth alongside global account teams.