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Own and optimize the end-to-end renewals process for a B2B SaaS client base: manage renewal pipeline, coordinate cross-functionally with Sales/Finance/Legal, prepare quotes and contracts, engage clients, identify upsell opportunities, ensure accurate billing, build scalable Salesforce-based processes, and report renewal metrics to leadership.

As a Senior Consultant, you will lead client engagements, manage Salesforce configurations, drive implementation success, and ensure quality assurance while contributing to internal initiatives.

Manage SaaS revenue recognition and operations including ASC 606 application, NetSuite revenue schedules, monthly revenue close, billing, collections, ARR and SaaS metrics reporting. Oversee invoices, sales tax, commissions, deferred costs (ASC 340-40), and partner with Sales/Client Services to resolve billing and revenue issues.

The TechOps Engineer I role involves executing upgrades, managing SQL data operations, and improving release processes while collaborating across teams to enhance product adoption and internal reporting.

The Senior Product Support Engineer assists clients with complex .NET application issues on Azure, performs proactive monitoring, and collaborates for continuous improvement.

Configure and optimize Salesforce solutions to meet client business needs. Translate requirements into scalable technical configurations, implement advanced workflows and third-party integrations, coordinate QA/UAT, manage project tasks and stakeholder communication, and drive ongoing client value.

Ensure production reliability through observability design, SLO/SLA definition, incident response and postmortems, DR validation and drills, capacity forecasting, autoscaling tuning, and cross-team collaboration to improve operational readiness and cost efficiency.

Lead reliability efforts: define monitoring, SLOs/SLIs, alerting, observability standards, incident response and postmortems, DR validation and drills, capacity forecasting, autoscaling tuning, and collaborate with DevOps/Engineering to audit and improve production readiness.