Top Tech Jobs & Startup Jobs

Own strategy, design, and optimization of Vanta's customer-facing chatbot and internal AI Copilot. Build and maintain AI-driven knowledge, design conversation flows in Intercom, analyze performance data, and collaborate cross-functionally to increase resolution rates and CSAT. Handle a small volume of support tickets to inform improvements and maintain product expertise.

Lead the Reporting team at Vanta, focusing on AI-powered reporting and compliance. Drive execution across initiatives and shape technical strategies in collaboration with cross-functional teams.

Develops and leads revenue enablement programs for Account Management, focusing on expansion selling, pipeline generation, account growth, and net revenue retention. Partners with AM and AE leadership to identify capability gaps, build playbooks and training, improve sales-process adoption, and align cross-functional teams. Uses data, field insights, KPIs, CRM reporting, and enablement technologies to measure program impact and continuously improve performance.

Own the full sales cycle for early-stage prospects: execute outbound strategies, convert inbound demand, close deals (target ~30 days), manage pipeline, create demos/materials, and feed prospect insights to product.

Lead day-to-day Channel Operations and strategic GTM initiatives for Vanta's Partner business. Partner with Channel, GTM Ops, Business Systems, Finance, and Marketing to design scalable processes, governance, reporting, partner programs, attribution, pricing, and territory/account rules. Translate ambiguous problems into actionable operational recommendations, drive cross-functional projects from strategy through execution, and measure outcomes to improve partner and seller experiences.

Lead strategy and roadmap for Vanta's data platform, partnering with engineers and product teams to build scalable data ingestion, storage, and query systems. Drive platform enablement, measure outcomes (scalability, feature enablement, queryability), work with customers, and prepare the platform for AI-native use cases.

Lead and scale Vanta's Customer Success, Support, and build Professional Services from scratch. Own delivery execution, retention, services P&L, SLAs, CSAT, and partner enablement. Drive onboarding, implementation, service offerings, tooling, metrics, and cross-functional handoffs to improve time-to-value, quality, and services margin for enterprise and mid-market customers.

Lead and develop a team of commercial Customer Success Managers for the East Region, drive onboarding, adoption, retention and expansion, define CS methodology and KPIs, partner cross-functionally with Sales/Product/Revenue teams, create enablement programs, and execute upmarket GRC strategy.

Own the full sales cycle for early-stage EMEA startups: outbound prospecting, high-volume discovery calls, rapid negotiations and closes (aiming ~30-day cycles), optimize repeatable workflows, tailor demos, and surface product feedback.

Serve as the technical pre-sales lead for DACH customers: qualify technical fit, support trials, build demos and integrations, feed product insights, and collaborate with sales and product teams to drive adoption and smooth pre-to-post-sales transitions. Must be fluent in German and work hybrid onsite.