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The Enterprise Customer Success Manager drives customer success through onboarding, adoption, relationship management, and operational excellence for strategic enterprise customers in the Northeast US and Canada.

Lead and grow a 15-30 person engineering organization building enterprise-grade AI-native SaaS for AI governance, agent management, and model services. Drive architecture, cloud-native distributed systems, LLM integrations, security/compliance, reliability (SRE), observability, and stakeholder coordination to deliver scalable, multi-tenant platforms aligned with SOC 2, ISO 27001, and NIST AI RMF.

Drive revenue growth and manage the full sales cycle for AppViewX CLM across assigned territories. Build pipeline, close complex, high-value deals, develop strategic sales plans, maintain CRM forecasts, represent the company at events, gather market intelligence, collaborate with marketing, and ensure compliance. Frequent international travel required.

The Commercial Sales Executive is responsible for driving revenue growth, managing the sales cycle, and building customer relationships in the US region, focusing on international markets.

The role involves driving revenue growth in enterprise sales across the US, managing the entire sales cycle, and collaborating with cross-functional teams while traveling up to 50%.

Implementation Architects lead the onboarding and adoption of AppViewX solutions for customers, addressing technical challenges and maximizing product value while collaborating with cross-functional teams for roadmap planning.

Write, edit, and maintain technical documentation for AppviewX products including user guides, FAQs, in-product help, and multimedia aids. Research documentation needs, manage CMS and Git integrations, produce XML-structured content using Oxygen, ensure documentation quality, and support documentation templates and information architecture. Collaborate with engineering, estimate effort, and deliver documentation on schedule.

Serve as the primary technical resource for EMEA sales: run demos, POCs, and deep-dive workshops; architect solutions to meet customer requirements; support international sales cycles; gather product and market feedback; and develop technical sales materials to drive revenue growth across diverse EMEA markets.

Drive revenue growth across EMEA by developing and executing strategic sales plans, prospecting and qualifying opportunities, managing the full sales cycle, closing complex commercial deals, building long-term client and partner relationships, gathering market intelligence, representing the company at events, and maintaining CRM forecasts and reports. Role involves frequent international travel and collaboration with marketing and senior management to localize materials and align territory strategy.

Sell complex software across EMEA, manage full enterprise sales cycle from prospecting to close, exceed revenue targets, build strategic account plans, collaborate with cross-functional teams, and travel up to 50% internationally.