Lead and manage the product support team, oversee daily operations, capacity and scheduling, define SOPs and knowledge base, track KPIs, escalate complex issues, and collaborate with Product and Engineering to report and prioritize bugs and inform the product roadmap.

The Strategic Operations Director improves patient care by enhancing operational efficiency, leading projects, and leveraging data insights for scalable solutions within Equip's Care Operations teams.

As an IT Support Analyst II, you will provide technical support to employees, troubleshoot complex IT issues, maintain documentation, and track support metrics.