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As a Senior Technical Support Engineer, you will assist customers in resolving technical issues, improve their experience, and advocate for effective product use.

Leads Site Reliability Engineering and Corporate IT, defining enterprise technology strategy, platform reliability, infrastructure, IT services, security compliance, and FedRAMP readiness. Oversees incident management, observability, automation, cloud operations, identity, networking, vendor relationships, budgets, and distributed technical teams while partnering with executives, Engineering, Security, Product, and customers.

Own a portfolio of strategic enterprise customers, driving adoption, value realization, renewal readiness, growth, and recovery plans. Serve as a technical and strategic advisor on Salesforce DevOps, CI/CD, source control, testing, release management, security, and governance. Lead discovery, success planning, technical milestones, stakeholder coordination, risk management, and executive engagement while translating technical improvements into measurable business outcomes.

Implement and support Salesforce DevOps/CI-CD, code quality, security, and backup solutions for enterprise customers. Configure pipelines, static analysis, version control, deployments, and backup tools. Work with customers on lifecycle, governance, troubleshooting, UAT, and production support. Collaborate with Product, Engineering, and Support; prepare documentation and adherence to internal controls.

Provide enterprise-level L2 technical support for AutoRABIT customers: own, diagnose, troubleshoot, and resolve complex issues via phone/email/chat. Escalate when needed, document solutions, produce reports, and contribute to knowledge base. Work rotational shifts including nights in a hybrid Hyderabad role.

Responsible for the reliability, scalability, security, and automation of AWS cloud-native platforms, managing observability, incident response, CI/CD systems, and security controls.

The Senior Solutions Engineer drives customer acquisition and success through presales activities, technical demonstrations, and collaboration with sales teams to ensure seamless deployment and go-live.