Provides customer service for insurance agents and policyholders by handling inbound inquiries, policy servicing, billing, claims, payments, endorsements, cancellations, and reinstatements. Processes quotes and documentation, maintains accurate records, supports FNOL intake and catastrophe events, follows carrier requirements, and meets quality and attendance standards. Must obtain a 20-44 or 2-20 insurance license within 90 days.

Provides administrative and day-to-day support to the Client Engagement team and Vice President. Responsibilities include responding to routine client inquiries, coordinating meetings, preparing materials, maintaining records, tracking requests, updating documentation, and facilitating communication between internal teams and clients. This hybrid role requires strong organization, communication, attention to detail, prioritization, and the ability to manage multiple tasks independently.

Develop and maintain innovative cloud-based web and mobile applications using full-stack technologies. Responsibilities include designing RESTful APIs, working with databases and cloud platforms, implementing authentication and authorization, supporting CI/CD and containerization, troubleshooting issues, translating business requirements into technical tasks, mentoring engineers, and contributing within Agile development processes.