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Monitors and audits absence, accommodation, and workers’ compensation case management for accuracy, consistency, regulatory compliance, and employee experience. Analyzes quality trends and risk, provides feedback and coaching, prepares reports, supports dashboards, recommends process improvements, and assists with training, change management, and implementation of new tools and workflows.

Conducts quality audits of absence, accommodation, and workers’ compensation cases; evaluates compliance, documentation, communications, and workflows; identifies trends and risks; provides feedback and coaching; prepares quality reports; supports dashboards, process improvements, training, change management, and system enhancements. The role partners with HR stakeholders and requires expertise in leave regulations, accommodations, disability programs, and confidential employee information.

Conducts quality audits of absence and accommodation cases, evaluates regulatory compliance, identifies risks and trends, provides advisor feedback, prepares reports, supports process improvements, and partners on training, change management, and system enhancements. The role requires expertise in FMLA, ADA, PWFA, workers’ compensation, disability programs, ERISA, and related employment laws.

Partners with HR, Legal, Risk, and business leaders to administer compliant absence, leave, accommodation, and workers’ compensation programs. Resolves complex cases, interprets FMLA, ADA, PWFA, and related regulations, supports audits and governance, delivers stakeholder training, and develops guidance materials. Analyzes claims trends, maintains reporting and dashboards, supports process improvements and system enhancements, and provides operational insights across U.S. and Canadian populations.

Administers employee leave, workplace accommodations, workers’ compensation support, and return-to-work processes across the United States and Canada. Serves as the first point of contact for employees, managers, and HR partners; reviews and routes cases, maintains accurate records, provides program guidance, processes documentation, and ensures compliance with applicable regulations. Handles high-volume phone, chat, and email interactions, escalates complex matters, supports quality assurance, and identifies process improvement opportunities.

Administers and coordinates U.S. and Canadian absence, accommodation, workers’ compensation, and return-to-work cases. Manages FMLA, ADA, PWFA, military, DOT/FMCSA, and administrative leave workflows; partners with TPAs, HR, employees, and business stakeholders; handles escalations and confidential communications; tracks documentation and compliance; and supports reporting, dashboards, audits, service-level monitoring, and continuous improvement.

Partners with HR, Legal, Risk, and business leaders to administer compliant absence, leave, accommodation, and workers’ compensation programs across the U.S. and Canada. Handles complex cases, interprets FMLA, ADA, PWFA, and related regulations, supports escalations, delivers training and guidance, analyzes trends and metrics, maintains dashboards and knowledge content, and contributes to process improvements, reporting, governance, and system implementations.

Administers employee absence, leave, workplace accommodation, workers’ compensation, and return-to-work programs across the U.S. and Canada. Serves as a primary contact for employees, managers, and HR partners; reviews and routes cases, maintains documentation in HR systems, processes return-to-work records, and supports ADA, EEOC, FMCSA, and other compliance requirements. Provides multichannel employee support, escalates complex cases, conducts quality activities, and identifies process improvements.

Administers employee leave, workplace accommodation, workers’ compensation, and return-to-work programs across the U.S. and Canada. Serves as a primary contact for employees, managers, and HR partners; reviews and routes cases, maintains documentation in HR and claims systems, processes return-to-work information, provides multichannel support, and ensures compliance with leave regulations, ADA, EEOC, and company policies. Escalates complex cases and identifies trends and process improvements.

Monitors and audits absence and accommodation case management for accuracy, consistency, regulatory compliance, and employee experience. Analyzes quality trends, risks, and performance data; provides feedback and supports corrective actions, training, reporting, process improvements, and system enhancements. Partners with HR leaders, advisors, and cross-functional stakeholders on leave, accommodation, disability, and workers’ compensation programs.