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Lead strategic sourcing, vendor negotiations, and procurement operations across global teams. Manage contract lifecycle, procurement systems (CLM, Workday/ServiceNow), reporting and analytics, drive cost savings, automation and AI adoption, and partner with Finance, Legal, and IT to optimize vendor strategy and compliance.

Manage a portfolio of existing SMB customers to grow revenue through upsell and cross-sell, full sales cycle ownership, outbound prospecting, relationship building, opportunity identification, and post-sale account management while meeting sales and satisfaction metrics.

Consultatively sell website design and SEO services to inbound and outbound leads. Educate customers on site design and SEO strategies, maintain SEO knowledge, meet sales quotas, multitask in a high-volume environment, and use internal tools and team resources to close business and support small and medium-sized customers.

Provide on-floor leadership and coaching for Business Consultants to drive sales, revenue, and quality. Train, motivate, schedule, support escalations, produce performance reports, and collaborate with leadership to meet targets.

Lead strategy and execution for AI-powered vibe coding and prebuilt application templates. Own vendor integrations, experience design, workflow orchestration, and product quality. Define standards, drive discovery and adoption, set success metrics, coordinate cross-functional priorities, and launch features that increase template usage and iteration.

Serve as a strategic HR partner to business leaders, driving talent management, organizational design, performance and engagement programs, employee relations, and HR analytics to improve organizational effectiveness and leader capability.

Perform outbound sales calls to existing customers to identify upsell opportunities, consultatively recommend website, SEO, and digital services, build strong account relationships, and meet/exceed sales targets using dialer software and manual follow-up.

Perform inside consultative sales via phone, chat, and email: discover customer needs, pitch solutions, manage pipeline, negotiate and close deals. Collaborate with Support, Product and Marketing, mentor new team members, gather customer feedback for product improvements, and drive acquisition and growth campaigns.

Handle inbound renewal calls, consult customers on websites and marketing, recommend products and services, resolve issues within scope, meet sales and customer-satisfaction targets, and apply sales and interpersonal skills in a high-volume environment.

Handle inbound and outbound sales via phone, email, and live chat; build rapport, mine customer data, close deals, and escalate serious sales issues while providing professional, timely service.