Lead northeast airport operations including Tweed-New Haven; oversee station strategy, safety, customer experience, performance metrics, cross-functional coordination, staffing, and continuous improvement to drive on-time performance and NPS.

Lead and support flight attendants at a base to ensure operational excellence, safety, and on-time performance. Coach and counsel crew, coordinate with airport and internal teams, handle administrative duties (cost control, investigations, reporting), maintain FA qualifications, represent the company, and develop crew performance, engagement, and growth.

Support OCC by analyzing fuel burn, airport and aircraft performance, MEL/CDL impacts, and weight/balance. Build reports/dashboards, validate Embraer E195-E2 onboarding, partner with Dispatch, Network Planning, and Tech Ops, and liaise with Boeing and Embraer.